Patient Access & Admin Clerk

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 20,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board (North Wales) is seeking an Administrative Officer to provide a professional, efficient booking service for the Department. You will obtain case notes, organise clinic letters and support the team to meet local and national Access targets.

You should have office experience, be able to communicate clearly, respect patient confidentiality, and be able to work under pressure in a busy environment. Welsh language ability is desirable.

Qualifications

• Good general education and NVQ 2 or equivalent.
• Experience in an office role with customer service.
• Knowledge of Data Protection Act.
• Awareness of patient confidentiality.
• Familiarity with WPAS/hospital admin systems is desirable.
• Experience with hospital records or clerical tasks is beneficial.

Responsibilities

• Obtain case notes for the Department from various locations on Glan Clwyd’s site.
• Organise clinic letters and distribute them to relevant GP surgeries.
• Provide a patient-focused booking service aligned with local and national Access targets.
• Support team members to deliver the Access targets and maintain service quality.

Skills

Communication skills

Computer literacy

Prioritisation

VDU use

Telephone skills

Organisational skills

Teamwork

Calm under pressure

Language barriers

Initiative

Education

General education

NVQ 2 or equivalent

Tools

WPAS

RADIS

TPATH

PAS

Microsoft Office

Job description

Betsi Cadwaladr University Health Board (North Wales) is seeking an Administrative Officer to provide a professional, efficient booking service for the Department. You will obtain case notes, organise clinic letters and support the team to meet local and national Access targets.

You should have office experience, be able to communicate clearly, respect patient confidentiality, and be able to work under pressure in a busy environment. Welsh language ability is desirable.