Support Secretary

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 9,500 - 14,000; Part time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is recruiting a Support Secretary to join the Oncology and Haematology Psychology team. The role provides comprehensive administrative and secretarial support to consultants and clinical colleagues to ensure a patient-centred service.

You will manage appointments, respond to enquiries, maintain patient records, process correspondence and support outpatient services while working within a busy team.

Qualifications

• Excellent organisational, communication and customer service skills.
• Ability to work effectively within a busy team environment.

Responsibilities

• Provide comprehensive administrative and secretarial support to consultants and clinical teams.
• Manage appointments, enquiries and patient records.
• Process correspondence and support outpatient services.
• Maintain accurate and up-to-date internal computer systems.
• Undertake general office duties (faxing, typing, photocopying, uploading/downloading information).
• Review stationery levels and inform appropriate person.
• Maintain efficient office management to optimise customer/patient care and ensure data accuracy.

Skills

Organisational skills

Communication skills

Customer service

Job description

An exciting opportunity has arisen for a Support Secretary to join the Oncology and Haematology Psychology team at UHCW. The successful candidate will provide comprehensive administrative and secretarial support to consultants and clinical teams, ensuring patients receive an efficient, professional and patient-centred service. The role includes appointment booking, managing enquiries, maintaining accurate patient records, processing correspondence and supporting the delivery of outpatient services. Candidates should have excellent organisational, communication and customer service skills and be able to work effectively within a busy team environment.

Please be advised that sponsorship is not eligible for this post.

Please note: This vacancy is being advertised to recruit to part time (18.75 hours per week)

• To ensure all routine and/or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring as appropriate and a proper record is maintained.
• To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets.
• To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets.
• To undertake general office duties such as; faxing, typing, photocopying and uploading/downloading information to/from external agencies efficiently and effectively. To review stationary levels and inform appropriate person when necessary.
• To maintain efficient office management system/procedures to enable the department/clinical team to optimise their customer/patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

For further details / informal visits contact: Name: Lucy Halford Job title: Administraton Manager Email address: [e-mail] Telephone number: 02476967477