Pathway Coordinator/Medical Secretary

NHS; Derby; On-site; GBP 24,000 - 26,000; Part time

Job summary

An exciting opportunity has arisen for a Pathway Support Medical Secretary in the Colorectal Department at Royal Derby Hospital. In this role, you will provide essential administration support to clinical nurse specialists while interacting with patients and ensuring queries are handled professionally and efficiently. You will also manage correspondence and support with various administrative tasks, contributing to the overall effectiveness of patient care. Strong verbal communication and organisational skills, along with relevant administrative experience, are essential.

Benefits

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Qualifications

• Previous administration experience is essential.
• Good standard of English required.
• Ability to work independently and part of a team.

Responsibilities

• Provide administration support to Colorectal Clinical Nurse Specialists.
• Answer telephone calls from patients and handle queries.
• Edit and ensure timely dispatch of clinical correspondence.

Skills

Verbal communication

Organisational skills

IT skills

Education

O level/GCSE (A-C grade) or equivalent

Tools

Microsoft Word

Microsoft Excel

NHS IT Systems (Ormis, Lorenzo)

Job description

Job summary

An opportunity has arisen within the Colorectal Department at Royal Derby Hospital for a Pathway Support Medical Secretary to support the Colorectal Clinical Nurse Specialists.

In this role the post holder will provide administration support to the Colorectal Clinical Nurse Specialists. Main duties will include answering telephone calls from patients, supporting patients with queries and escalating clinical questions to nurses as required. The post holder will also support with administration tasks and editing and ensuring letters are sent out in a timely manner.

Applicants must have excellent verbal communication skills and be able to deal with patients with care and compassion.You will need to have excellent organisational skills, and good knowledge of IT systems.

Previous administration experience is essential, ideally in the NHS, however full training on IT systems and processes will be provided.

Main duties of the job

• Editing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standard
• Be a point of contact for patients and medical staff ensuring queries are answered with skill, sensitivity and in a courteous and professional manner.
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Knowledge of Word, Excel, T-Pro, Lorenzo, Cito and e-mail systems
• Telephone queries
• Working to strict Trust and Government policies

Closing date of applications: 26 June 2025

Date of interview: 10 July 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Details Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro rata pa

Contract

Permanent

Working pattern

Part-time

Reference number

320-SURG-1245

Job locations

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Job description Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Job description Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Person Specification Knowledge, training & experience Essential

• A good standard of English to O level/GCSE (A-C grade) or equivalent
• Ability to work independently and as part of a team.
• Experience working in an administrative /patient care environment

Desirable

• Experience in an NHS Administration Role
• Understanding of 18 RTT process
• Understanding of NHS cancer targets

Skills & Ability Essential

• Advanced level of IT to include Microsoft Word and Excel Ability to work to deadlines

Desirable

• Knowledge of NHS IT Systems such as Ormis, Lorenzo

Communication Essential

• Good communication skills; excellent written and verbal

Person Specification Knowledge, training & experience Essential

• A good standard of English to O level/GCSE (A-C grade) or equivalent
• Ability to work independently and as part of a team.
• Experience working in an administrative /patient care environment

Desirable

• Experience in an NHS Administration Role
• Understanding of 18 RTT process
• Understanding of NHS cancer targets

Skills & Ability Essential

• Advanced level of IT to include Microsoft Word and Excel Ability to work to deadlines

Desirable

• Knowledge of NHS IT Systems such as Ormis, Lorenzo

Communication Essential

• Good communication skills; excellent written and verbal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Employer details Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)