Band 3 Medical Secretary

NHS; Birmingham; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading NHS Foundation Trust is looking for Band 3 Medical Secretaries for full-time positions in Birmingham. The role involves administrative duties such as audio typing and managing schedules in a fast-paced healthcare environment. Ideal candidates will demonstrate excellent organizational skills and the ability to maintain confidentiality while ensuring effective communication with healthcare staff and patients.

Qualifications

• Good education in English and Maths required.
• Experience in healthcare and customer service is essential.
• Understanding of medical terminology is beneficial.

Responsibilities

• Audio typing of clinic letters and discharge summaries.
• Manage diaries and appointments for consultants.
• Maintain an excellent telephone manner and record messages accurately.

Skills

Problem Solving

Time Management

Communication

Organizational Skills

Confidentiality

Education

Good General Education (GCSE English and Maths A-C)

Business Administration NVQ level 3

AMSPAR Certificate or equivalent knowledge

Tools

Microsoft Office

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 3 Medical Secretary

Information:

This job is now closed

Job summary

An exciting opportunity has become available for 2 full-time posts (37.5 hours/week) to work in the Gynaecology & Obstetrics Department at Heartlands Hospital and Solihull Hospital (1 role on each site).

The successful candidate will be keen for a challenge and is able to use their own initiative. The applicant must be able to work under pressure and have excellent problem-solving and time management skills to meet the competing priorities of the two services.

You should have a proactive and friendly attitude and be able to meet the main duties of the role as identified in the job description. An excellent telephone manner and communication skills are necessary for this role.

A high standard of accuracy and be able to demonstrate initiative in planning your own workload in a way that supports the consultant and wider team will be essential to succeed in this role. You must possess excellent organisational skills and be experienced in dealing with confidential information.

Previous secretarial & audio typing experience is essential. The successful candidate will have a good standard of English and be confident about using MS Office as well as other software applications.

Main duties of the job

The main duties for this role are as follows:

Audio typing of clinic letters and discharge summaries, these are sent out in accordance with the locally agreed time limits. Gynaecology has varying levels of urgency within clinics and you will need to have an understanding of these priorities and managing your time

Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate to relevant teams who can support service user queries

To maintain the Consultant's diaries as required, including annual leave and the standing down of clinical activity

Use of Trust IT systems in accordance with Trust policy, accessing patient information when required

High level of written accuracy and grasp of English language, as well as experience with medical terminology

To assist colleagues as directed by the Medical Secretary Supervisor in times of pressure of work

Further details of person specification and job description can be found attached to the vacancy, please refer to this.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment
• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy environment
• *Experience of working in Healthcare

Additional Criteria

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good organisation skills and ability to multitask
• *Ability to deal professionally with enquiries from staff
• *Ability to problem solve
• *Understand confidentiality and apply the principles
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills.
• *Good organisational skills
• *Team Player
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites
• *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust