Pastoral & Safeguarding Specialist

WMJobs; Telford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Telford College is seeking a compassionate Pastoral & Wellbeing Officer to join the BeSafe team, delivering safeguarding, welfare and pastoral support to learners. The role involves mentoring, interventions and guidance, plus contributing to tutorial delivery.

You will work with agencies, maintain confidential records, provide IAG, support wellbeing and progression, and help foster an inclusive student experience. Occasional evenings and weekends may be required.

Qualifications

• Degree in a relevant field or equivalent qualification.
• Level 3 Safeguarding/Child Protection training completed within last 2 years.
• Level 2 Maths and English qualifications.

Responsibilities

• Act as a level 3 Safeguarding Officer for the college.
• Manage a caseload of safeguarding concerns and referrals.
• Work with multi-agency partners to coordinate student support.
• Promote safeguarding and keeping safe across college including apprenticeships and off-site provision.
• Maintain confidential GDPR-compliant safeguarding records.
• Provide advice and guidance to staff on safeguarding procedures.
• Support welfare arrangements during and after safeguarding incidents.
• Support risk assessments relating to safeguarding concerns.
• Provide 1:1 and group mentoring and pastoral support to students.
• Offer IAG on academic and personal issues and progression routes.
• Collaborate with curriculum and student services to support learners.
• Contribute to positive inclusive student experience and EDI commitments.
• Respond promptly to enquiries and provide customer service.
• Monitor ProSolution and website enquiries and support enrolment.
• Lead role in supporting internal student progression and retention targets.
• Support enrolment, induction, open events, taster days, and new student activities (evenings/weekends).
• Support safeguarding Manager in all aspects of safeguarding and student welfare.
• Contribute to review and development of Student Services policies and procedures.

Skills

Pastoral support

Safeguarding responses

Mentoring support

Confidential records

Multi-agency liaison

KCSIE & GDPR

Interpersonal skills

Organisational skills

Safeguarding commitment

Education

Degree in a relevant field

Level 3 Safeguarding/CP training

Level 2 Maths and English

Prevent/EDI/Trauma-Informed/IAG training (Desirable)

Job description

Telford College is seeking a compassionate Pastoral & Wellbeing Officer to join the BeSafe team, delivering safeguarding, welfare and pastoral support to learners. The role involves mentoring, interventions and guidance, plus contributing to tutorial delivery.

You will work with agencies, maintain confidential records, provide IAG, support wellbeing and progression, and help foster an inclusive student experience. Occasional evenings and weekends may be required.