Passenger Services Supervisor

Cobalt Ground Solutions Ltd; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Cobalt Ground Solutions Ltd is seeking a dynamic Passenger Services Supervisor for their team at London Heathrow Airport. The role requires expertise in DCS systems, excellent customer service skills, and the ability to manage operational activities efficiently. Candidates should have supervisory experience and be prepared to work flexibly within a busy environment.

Qualifications

• Minimum of 1 year customer service - face-to-face experience.
• Experience supervising medium/large numbers of staff.
• Knowledge of visa and passport regulations.

Responsibilities

• Supervise all activities within Passenger Services department.
• Re‐roster and allocate staffing per skillset.
• Ensure customer satisfaction and operational efficiency.

Skills

Expert knowledge of DCS systems

Excellent customer service skills

Good organisational skills

Ability to work in a difficult and demanding environment

Education

'A' level standard or equivalent

Job description

We are now on the lookout for a dynamic and dedicated Passenger Services Supervisor to join our vibrant Passenger Services team based at London Heathrow Airport!

About the role:You will play a pivotal role supervising all activities within Passenger Services department (check‐in, boarding, and transfers). To re‐roster and allocate staffing per skillset within the daily Passenger Services activity on shift, and to ensure Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency.

This role requires flexibility relating to rosters and working hours in order to fulfil the varying operational requirements. Successful candidates will be able to demonstrate excellent customer service skills and technical ability within relevant DCS systems. Knowledge of visa and passport regulations will be a key requirement although full training will be provided.

Hours of Work: Full-time Rotating Roster

What will make you successful as our Passenger Services Supervisor:

• Expert knowledge of DCS systems
• Excellent customer service skills
• Ability to work in a difficult and demanding environment
• Educated to 'A' level standard or equivalent
• Sound knowledge of company procedures of all customer airlines and service level agreements
• Proven experience in all areas of Passenger Services
• Experience of supervising medium/large numbers of staff
• Good organisational skills
• Allocating staff experience (Preferred)
• Minimum of 1 years customer service - face-to-face experience
  
  

Required

Due to the nature of the role you will be required to submit the following documents to be considered for interview:

• Up-to-date CV: in a doc or pdf format, highlighting your experiences from the last five years, including start and end dates (MMYYYY format) for each position.
• Right to Work Documentation: Such as passport (original and copy if you are shortlisted for interview) and any relevant Home Office documents if applicable.
• Proof of your NI number: Payslip from the last 3 months or a P60 from your employer for the last tax year
• HMRC 5 Year History letter: Obtainable from the HMRC website or app.
  
  

Unfortunately, you cannot be considered for interview without these documents so please only apply if you can present the documents.

We look forward to welcoming a new leader to our team who is ready to make a significant impact on our Passenger Services team.