Freight Vehicle Safety & Customer Care Operative

Carlisle Support Services; Folkestone; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

Flexible financial support

Full induction and training

Uniform and kit provided

SIA top-up training

Refer a Friend £100

Long service awards

Job summary

Carlisle Support Services is hiring for a Freight Vehicle Safety Operative to join the Eurotunnel operations team in Folkestone, UK. This on-site role involves ensuring vehicle security and passenger assistance on a 24/7 shift pattern, with a strong emphasis on safety and efficient customer service.

You will conduct vehicle security checks, greet drivers and passengers, and collaborate with a safety-critical team in a fast-paced environment.

Qualifications

• Strong customer service skills and a friendly, approachable manner.
• Confident verbal and written communication.
• High attention to detail and commitment to safety protocols.
• Willingness to work shifts, weekends, and holidays.
• Full UK driving licence (desirable).
• Be at least 18 years old with a 5-year checkable history.

Responsibilities

• Vehicle securing: apply and remove wheel chocks for HGVs boarding the shuttle.
• Safety inspections: conduct pre- and post-journey checks on freight vehicles and trains.
• Customer support: greet drivers and passengers, provide clear instructions and assistance.
• Team collaboration: work with colleagues in a safety-critical, high-traffic setting.
• On-site driving: operate company vehicles within the terminal as needed.

Skills

Customer service

Verbal communication

Written communication

Safety awareness

Attention to detail

Teamwork

Flexibility

Job description

Carlisle Support Services is hiring for a Freight Vehicle Safety Operative to join the Eurotunnel operations team in Folkestone, UK. This on-site role involves ensuring vehicle security and passenger assistance on a 24/7 shift pattern, with a strong emphasis on safety and efficient customer service.

You will conduct vehicle security checks, greet drivers and passengers, and collaborate with a safety-critical team in a fast-paced environment.