Customer Service & Ops Supervisor, Waterfront Transit

Uber Boats by Thames Clippers; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Uber Boat by Thames Clippers is seeking a Service Delivery Supervisor in London to lead Customer Service Assistants across our piers and vessels. You will drive customer experience, ensure safe and smooth operations, and coach frontline teams to deliver high standards every day.

The role focuses on leading teams, maintaining brand presentation, quality customer interactions and effective decision-making to support revenue generation and service excellence.

Qualifications

• Experience in supervisory or team leadership roles in customer service, hospitality, transport or retail.
• Strong interpersonal and communication skills with ability to motivate frontline teams.
• Ability to coach and develop team members to improve performance.
• Understanding of customer service delivery and operational standards.
• Ability to stay calm under pressure in a fast-paced environment.
• Good organisational and problem-solving skills.
• Flexible hours and location requirements.
• Experience in transport, maritime or multi-site operations.
• Awareness of accessibility standards and inclusive service delivery.

Responsibilities

• Lead and support CSAs, DCSAs, and OCSAs to deliver high-quality customer service.
• Ensure smooth pier operations and consistent brand standards on all piers island-wide.
• Drive revenue opportunities and upsell while maintaining safety and accessibility.
• Conduct regular team briefs, feedback sessions and welfare conversations with staff.
• Liaise with management, Marketing, Safety, and HR to keep piers in top condition.

Skills

Interpersonal skills

Communication skills

Coaching and development

Stress management

Organisational skills

Transport/maritime operations

Job description

Uber Boat by Thames Clippers is seeking a Service Delivery Supervisor in London to lead Customer Service Assistants across our piers and vessels. You will drive customer experience, ensure safe and smooth operations, and coach frontline teams to deliver high standards every day.

The role focuses on leading teams, maintaining brand presentation, quality customer interactions and effective decision-making to support revenue generation and service excellence.