Passenger Assistant — Safe Travel for All

Luton Borough Council; Luton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Luton Borough Council is seeking a compassionate Passenger Assistant to support safe, dignified travel for children, young people, older adults and vulnerable passengers across Luton.

You will assist passengers throughout their journey, communicate clearly, respond calmly in emergencies and work flexibly to help people travel safely and independently while following training on safeguarding, first aid and equalities.

Qualifications

• Experience working with the public.
• Strong communication skills.
• Understanding of equality, diversity and inclusion.

Responsibilities

• Assist passengers throughout their journey to ensure safety and comfort.
• Support passengers with mobility needs and lift equipment following training.
• Communicate clearly with service users, carers and colleagues.
• Respond calmly and effectively in emergencies and delays.

Skills

Public experience

Excellent communication

Equality inclusion

Mobility support

Emergency response

Job description

Luton Borough Council is seeking a compassionate Passenger Assistant to support safe, dignified travel for children, young people, older adults and vulnerable passengers across Luton.

You will assist passengers throughout their journey, communicate clearly, respond calmly in emergencies and work flexibly to help people travel safely and independently while following training on safeguarding, first aid and equalities.