Compassionate Transport Assistant for Vulnerable Passengers

Connect2H&F; Barking; On-site; GBP 18,000 - 24,000; Full time

Job summary

Connect2H&F are recruiting a Passenger Assistant to provide safe, caring support to children, young people and vulnerable adults during transport to and from designated destinations. You will assist with boarding, seating, and supervision, and work closely with drivers, carers, and schools to ensure a high-quality service.

The role requires excellent communication, calmness under pressure, and a strong focus on passenger safety and safeguarding.

Qualifications

• Experience working with vulnerable groups is desirable.
• Good communication and interpersonal abilities.
• Ability to follow safeguarding and safety procedures.

Responsibilities

• Assist passengers boarding and disembarking vehicles safely.
• Ensure passengers are seated securely with belts and restraints.
• Provide support and supervision during journeys.
• Maintain a calm, professional presence with vulnerable passengers.
• Escort passengers between the vehicle and handover points.
• Monitor wellbeing and respond to concerns or incidents.
• Follow passenger care plans and transport instructions.
• Report safeguarding concerns and incidents per procedures.
• Complete records and documentation accurately and promptly.
• Work with drivers, parents, schools, and coordinators for an effective service.
• Attend relevant training including safeguarding and health and safety.

Skills

Communication skills

Calm under pressure

Observational skills

Passenger safety focus

Teamwork

Punctuality

Job description

Connect2H&F are recruiting a Passenger Assistant to provide safe, caring support to children, young people and vulnerable adults during transport to and from designated destinations. You will assist with boarding, seating, and supervision, and work closely with drivers, carers, and schools to ensure a high-quality service.

The role requires excellent communication, calmness under pressure, and a strong focus on passenger safety and safeguarding.