Passenger Assistant

Luton Borough Council; Luton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Luton Borough Council is seeking a compassionate Passenger Assistant to support safe, dignified travel for children, young people, older adults and vulnerable passengers across Luton.

You will assist passengers throughout their journey, communicate clearly, respond calmly in emergencies and work flexibly to help people travel safely and independently while following training on safeguarding, first aid and equalities.

Qualifications

• Experience working with the public.
• Strong communication skills.
• Understanding of equality, diversity and inclusion.

Responsibilities

• Assist passengers throughout their journey to ensure safety and comfort.
• Support passengers with mobility needs and lift equipment following training.
• Communicate clearly with service users, carers and colleagues.
• Respond calmly and effectively in emergencies and delays.

Skills

Public experience

Excellent communication

Equality inclusion

Mobility support

Emergency response

Job description

Do you enjoy helping people and making a difference in your community? We're looking for a caring and reliable Passenger Assistant to support the safe and comfortable transportation of children, young people, older adults and vulnerable passengers across Luton. In this rewarding role, you'll assist passengers throughout their journey, build positive relationships with service users and carers, and provide a friendly, professional service at all times. You'll need to communicate clearly and sensitively with a wide range of people, respond calmly in emergency situations, and work flexibly when unavoidable delays occur.

We're looking for someone with experience working with the public, excellent communication skills, and an understanding of equality, diversity and inclusion. You'll be confident assisting passengers with mobility needs, including lifting mobility equipment and supporting those with walking difficulties, using passenger lifts following appropriate training.

You'll also be willing to complete regular training, including Safeguarding, First Aid, Dementia and Autism Awareness, GDPR and PATS. If you're patient, compassionate and committed to helping others travel safely and independently, we'd love to hear from you., Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English On occasions, we may close a vacancy early due to a very high number of applications being received.

Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Please to learn about Luton Council Employee Benefits.