Passenger Assistant

Warwickshire County Council; Nuneaton; On-site; GBP 11,000 - 15,000; Part time

Job summary

Warwickshire County Council is seeking a Passenger Assistant for a 23-hour term-time role based in Nuneaton. You may also cover at Warwick and Rugby, with split shifts in the day.

You will help transport adults and children to day care and schools, assisting with boarding, ensuring safety and comfort, and keeping vehicles clean. Full training is provided.

Qualifications

• Split shift availability and a courteous, sensitive service approach.
• Able to work on own initiative, flexible, with discretion handling confidential info.
• Experience in multicultural environments and with young/elderly people or disabilities is advantageous.

Responsibilities

• Transport adults and children to day care or school and assist passengers on/off the bus.
• Ensure passenger comfort and safety and keep the bus clean after use.
• Maintain records and participate in training provided for the role.

Job description

About The Role

Transport Operations secures all home to school transport provision for students with special educational needs as well as transport to day care services for adults.

We are looking for a Passenger Assistant to join us working on a 23-hour term time only basis. This role is based in Nuneaton however you may be required to cover occasionally at Warwick and Rugby.

Working within a team, you can expect to be working on a split shift system that would include a morning shift working sometime between 7.15 am and 11.00 am and returning for the afternoon shift sometime between 2.00 pm and 6.00 pm.

You will be responsible for transporting adults and children to day care, respite placements and schools in Warwickshire which will include helping passengers, with learning or physical disabilities, on and off the bus, ensuring their comfort and safety during transportation, maintaining records as well ensuring the bus is clean and tidy after each use. A full package of training will be provided to support you in the role should you be successful.

Skills and Experience

To be successful in this role:

• It’s really important you are able to work on the split shift system. As you’ll be working with a range of diverse people it’s also important you have good communication and customer care skills and used to providing a courteous and sensitive service.
• With the ability to work on your own initiative; flexible in your approach, helping the wider team as necessary; you’ll be used to handling confidential information with tact and discretion.
• It would be advantageous if you have experience of working in a multi-cultural environment and have experience of working with young and elderly people as well as people with disabilities.

For further information please see the Job Description and Person Specification.

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

For this campaign, we are working in partnership with the Fair Chance Programme.What do we mean by 'Fair Chance'?Our Fair Chance Employment Programme is an innovative and inclusive programme developed with Warwickshire employers to support them in making their recruitment process more flexible, more inclusive and ultimately more accessible to a wider talent pool of people who may have barriers accessing the job market.

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role please contact Wyatt West, Team Manager - Nuneaton Depot- [e-mail]

Closing date: Midnight 16th November

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail] and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more