Passenger Assistant

Wollborg Michelson Personnel Service Inc; Nuneaton; On-site; GBP 12,000 - 17,000; Part time

Job summary

Warwickshire County Council is seeking a Passenger Assistant to join the Transport Operations team in Nuneaton on a 23-hour term-time basis, with occasional cover in Warwick and Rugby. You will help passengers on/off the bus, support adults and children with learning or physical disabilities, keep records, and ensure the vehicle is clean after each trip.

Training is provided. The role requires good communication, customer care, discretion, and the ability to work split shifts between morning and

Qualifications

• Strong communication and customer service skills.
• Ability to work split shifts and on own initiative.
• Experience with diverse groups and with people with disabilities.

Responsibilities

• Assist passengers on and off the bus and help those with learning or physical disabilities.
• Ensure passenger comfort and safety during transport.
• Keep accurate records and ensure the bus is clean after each trip.

Skills

Communication skills

Customer care

Split shifts

Discretion

Multicultural experience

Experience with disability

Job description

About The Role

Transport Operations secures all home to school transport provision for students with special educational needs as well as transport to day care services for adults.

Warwickshire County Council,

About The Role

Transport Operations secures all home to school transport provision for students with special educational needs as well as transport to day care services for adults.

We are looking for a Passenger Assistant to join us working on a 23-hour term time only basis. This role is based in Nuneaton however you may be required to cover occasionally at Warwick and Rugby.

Working within a team, you can expect to be working on a split shift system that would include a morning shift working sometime between 7.15 am and 11.00 am and returning for the afternoon shift sometime between 2.00 pm and 6.00 pm.

You will be responsible for transporting adults and children to day care, respite placements and schools in Warwickshire which will include helping passengers, with learning or physical disabilities, on and off the bus, ensuring their comfort and safety during transportation, maintaining records as well ensuring the bus is clean and tidy after each use. A full package of training will be provided to support you in the role should you be successful.

Skills And Experience

• It’s really important you are able to work on the split shift system. As you’ll be working with a range of diverse people it’s also important you have good communication and customer care skills and used to providing a courteous and sensitive service.
• With the ability to work on your own initiative; flexible in your approach, helping the wider team as necessary; you’ll be used to handling confidential information with tact and discretion.
• It would be advantageous if you have experience of working in a multi-cultural environment and have experience of working with young and elderly people as well as people with disabilities.

For further information please see the Job Description and Person Specification.

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

For this campaign, we are working in partnership with the Fair Chance Programme.

What do we mean by ‘Fair Chance’?

Our Fair Chance Employment Programme is an innovative and inclusive programme developed with Warwickshire employers to support them in making their recruitment process more flexible, more inclusive and ultimately more accessible to a wider talent pool of people who may have barriers accessing the job market.

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Closing date: Midnight 16th November

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.