Passenger Assistant

Kirklees Metropolitan Council; Skipton; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Pension

Salary sacrifice

Discounts

Health support

Training opportunities

Job summary

North Yorkshire Council seeks caring, flexible people to join the Integrated Passenger Transport Operations Team in Skipton. The role is 25 hours per week, term-time only, with pro rata salary paid over 12 months.

You will help ensure safe, comfortable journeys for passengers, with full training provided. You’ll work a split shift, 07:00–09:30 and 15:00–17:30, Monday to Friday, with occasional adjustments to passenger needs.

Qualifications

• Experience in a similar role is an advantage.
• Full training provided including PATS, First Aid and Managing Challenging Behaviour.

Responsibilities

• Ensure passengers board, travel, and alight safely.
• Maintain clear communication with carers and colleagues.

Skills

Communication skills

Job description

Are you the kind of person who naturally looks out for others and loves working as part of a community?

Across North Yorkshire, our Integrated Passenger Transport Operations Team keeps our community moving. Our extensive network of more than 120 vehicles, mainly minibuses, and approximately 340 drivers and passenger assistants work tirelessly to deliver safe, reliable transport where it’s needed most. From providing essential school and social care transport services to providing local bus connections, we help people access learning, employment, and social centres, we ensure nobody gets left behind.

We bridge the gap to critical community hubs, enabling independent access to education, supported employment, and day centres, and other meaningful activities in our community. The team delivers approximately 800,000 passenger journeys per year including 20,000 wheelchair user journeys.

We are looking for caring, flexible and committed people to support a client on journeys to and from activities at various centres for 25 hours per week.

For term-time only employees, the annual salary is calculated pro rata and paid evenly over 12 months.

About the role

You will be helping to make sure all our passengers enjoy a safe and comfortable journey:

• Ensuring all passengers board, travel, and alight safely, while ensuring that any safety equipment is used correctly. Full equipment training is provided.
• Use your great communication skills to connect and collaborate with carers and colleagues

This role operates on a split-shift routine from Monday to Friday. Typical hours are 07:00 – 09:30 and 15:00 – 17:30. However, flexibility is needed to accommodate occasional adjustments based on changing passenger needs.

Experience is not essential, though some experience working in a similar role is an advantage. Full training is provided for the right individual who brings a caring and responsible approach.

We also offer a comprehensive training package including a Passenger Assistant Training Scheme (PATS), Basic First Aid and Managing Challenging Behaviour.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier:

• a local government pension scheme with generous employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more
• Health Assured – confidential help and support for your wellbeing
• learning, development and career advancement opportunities

Key documents

Job description.docx

Total Rewards Brochure

Key dates

Closing date: 18 October 2026

Interview date: TBC

Company: North Yorkshire Council

Salary: £25,614 – £26,847 pro rata per annum

Location: Skipton, North Yorkshire

Sector: Highways

Job Role: Specialist