Passenger Assistant

Manchester City Council; Greater Manchester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Up to 26 days' annual leave

Two extra weeks' leave

Volunteering leave

Pension scheme

Employee discounts

Job summary

Manchester City Council is seeking a reliable Passenger Assistant to support children and young people on their journey to and from education. You will safeguard passengers, help them board and alight, and respond to incidents to maintain safety and wellbeing.

You'll work term-time, with a 16-hour week spread across mornings and afternoons, and may be asked to adjust routes. Applicants must have right to work in the UK and demonstrate strong communication and calmness under pressure.

Qualifications

• Experience in supporting safety, wellbeing and welfare of children or vulnerable people.
• Ability to communicate effectively with passengers, parents, drivers and colleagues.
• Ability to follow procedures and respond to incidents as part of a team.

Responsibilities

• Safeguard and supervise passengers during journeys.
• Assist passengers to board, travel and alight safely.
• Respond to incidents and emergencies to maintain safety and wellbeing.
• Collaborate with drivers, parents/carers and the Home to School Transport Team.
• Support delivery of home to school transport services for children and young people.

Skills

Reliable

Caring

Calm under pressure

Good communication

Team player

Job description

About The Role

Working Hours: 16 hours - 3.2hrs per day in total, 5 days per week, term time only which includes a morning and afternoon shift. Exact times of work can only be agreed once a route has been allocated due to varying setting start and end times. We ask staff roughly have availability between 7:30am-9am and 2:30pm-4pm but this is subject to change.

Contract Type: Term time / Permanent

Closing date: 08 November 2026

Interview Method: In Person (Face to Face)

Skilled Worker Sponsorship

You must already have a valid right to work in the UK documentation, as we cannot offer visa sponsorship for this role.

As a Passenger Assistant you'll support children and young people to travel safely to and from their place of education, ensuring their welfare and wellbeing throughout the journey.

You’ll help the Home to School Transport Team to provide safe and reliable travel assistance, ensuring passengers are protected and supported during transit and handover. Your work will contribute to positive educational outcomes and the wellbeing of children and young people across the city.

In this role you will:

• Safeguard and supervise passengers during journeys.
• Support passengers to board, travel and leave transport safely.
• Respond to incidents, concerns and emergencies to maintain safety and wellbeing.
• Work with drivers, parents/carers and the Home to School Transport Team.
• Support the delivery of home to school transport services for children and young people.

Additional Support to apply / Micro-credentials sessions

Manchester Adult Education will be running a number of micro-credentials sessions to support you to apply for this role.

Sessions include:

• Support to apply
• Effective communication
• Introduction to Neurodiversity
• Building Resilience

What are micro-credentials?

Short micro sessions to upskill applicants and help them to apply.

Benefits

• Builds confidence to apply for roles
• Develops job-specific skills and knowledge
• Bridges identified skills gaps
• Enhances employability and job readiness
• Supports progression into employment or further learning

About the Candidate

We're looking for someone who is reliable, caring and committed to supporting children and young people. You'll be confident communicating with others, able to stay calm in challenging situations and focused on maintaining a safe and positive travel experience for passengers.

We'll use the following essential criteria to decide which candidates to invite to assessment. Use your personal statement to provide evidence of how you meet each one, supported by relevant examples:

• Experience of supporting the safety, wellbeing and welfare of children, young people or vulnerable adults.
• Ability to communicate effectively and build positive working relationships with passengers, parents/carers, drivers and colleagues.
• Ability to follow procedures, respond appropriately to incidents and work responsibly as part of a team

If you’re invited to assessment, we’ll look at a wider range of the role requirements. For more detail, please see the role profile.

Use of AI

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as your own. Internal candidates may also face disciplinary action.

Guaranteed Assessment Scheme

Applicants who meet the essential shortlisting criteria and are eligible under the Guaranteed Assessment Scheme will be progressed to the assessment stage.

Support and Adjustments

If you're successful in securing a role, we'll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we'll consider adapting aspects of the role. Find out more about our inclusion and wellbeing

About Us

Working for Manchester City Council is a chance to make a real difference in a diverse city. You'll help improve lives and support our local communities. Working together, we can create better public services for everyone.

Benefits we offer

• Up to 26 days' annual leave, rising to 31 days after five years' service
• Buy up to two extra weeks' leave
• Up to 3 days' volunteering leave
• A 35-hour work week for full‑time roles
• We review pay each year and recognise three trade unions
• A defined benefit pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks

Learn more at Careers - Manchester City Council

Our commitment to inclusion

At Manchester City Council, we’re dedicated to creating a workplace that fully reflects the diversity of our local communities. We actively encourage applications from people of all ages and backgrounds and are particularly keen to hear from applicants from ethnic minority communities and disabled people, who remain underrepresented in parts of our workforce.

GM Elevate Programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

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