Passenger Assistant

Manchester City Council; Manchester; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

26 days annual leave

Buy up to two extra weeks’ leave

Volunteer leave

Job summary

Manchester City Council is seeking a Passenger Assistant to support children and young people travelling to and from their place of education. You will safeguard passengers, assist boarding and alighting, and respond to incidents to ensure safety and wellbeing throughout the journey.

The role involves teamwork with drivers and the Home to School Transport Team, contributing to positive educational outcomes across the city. Term time hours apply with some flexibility in shift times.

Qualifications

• Experience of safeguarding the safety, wellbeing and welfare of children, young people or vulnerable individuals.
• Ability to communicate effectively and build positive working relationships with passengers, parents/carers, drivers and colleagues.
• Ability to follow procedures, respond to incidents, and work as part of a team.

Responsibilities

• Safeguard and supervise passengers during journeys.
• Support passengers to board, travel and leave transport safely.
• Respond to incidents, concerns and emergencies to maintain safety and wellbeing.
• Work with drivers, parents/carers and the Home to School Transport Team.
• Support the delivery of home to school transport services for children and young people.

Skills

Effective communication

Safeguarding

Teamwork

Problem-solving

Education

GCSEs or equivalent

Job description

Working Hours: 16 hours - 3.2hrs per day in total, 5 days per week, term time only which includes a morning and afternoon shift.
Exact times of work can only be agreed once a route has been allocated due to varying setting start and end times. We ask staff roughly have availability between 7:30am-9am and 2:30pm-4pm but this is subject to change.
Contract Type: Term time / Permanent
Closing date: 08 November 2026
Interview Method: In Person (Face to Face)
Skilled Worker Sponsorship You must already have a valid right to work in the UK documentation, as we cannot offer visa sponsorship for this role.
As a Passenger Assistant you'll support children and young people to travel safely to and from their place of education, ensuring their welfare and wellbeing throughout the journey.
You'll help the Home to School Transport Team to provide safe and reliable travel assistance, ensuring passengers are protected and supported during transit and handover. Your work will contribute to positive educational outcomes and the wellbeing of children and young people across the city.

In This Role You Will

• Safeguard and supervise passengers during journeys.
• Support passengers to board, travel and leave transport safely.
• Respond to incidents, concerns and emergencies to maintain safety and wellbeing.
• Work with drivers, parents/carers and the Home to School Transport Team.
• Support the delivery of home to school transport services for children and young people.

Additional Support To Apply / Micro-credentials Sessions

• Support to apply
• Effective communication
• Introduction to Neurodiversity
• Building Resilience

What are micro-credentials?

Short micro sessions to upskill applicants and help them to apply.

Benefits

• Builds confidence to apply for roles
• Develops job-specific skills and knowledge
• Bridges identified skills gaps
• Enhances employability and job readiness
• Supports progression into employment or further learning

Use the following Essential Criteria To Decide Which Candidates To Invite To Assessment. Use Your Personal Statement To Provide Evidence Of How You Meet Each One, Supported By Relevant Examples.

• Experience of supporting the safety, wellbeing and welfare of children, young people or vulnerable adults.
• Ability to communicate effectively and build positive working relationships with passengers, parents/carers, drivers and colleagues.
• Ability to follow procedures, respond appropriately to incidents and work responsibly as part of a team.

Use of AI

• You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as your own. Internal candidates may also face disciplinary action.

Guaranteed Assessment Scheme

• Applicants who meet the essential shortlisting criteria and are eligible under the Guaranteed Assessment Scheme will be progressed to the assessment stage.

Support and Adjustments

• If you're successful in securing a role, we'll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we'll consider adapting aspects of the role. Find out more about our inclusion and wellbeing.

Benefits we offer

• Up to 26 days’ annual leave, rising to 31 days after five years’ service
• Buy up to two extra weeks’ leave
• Up to 3 days’ volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• A defined benefit pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks

Working for Manchester City Council is a chance to make a real difference in a diverse city. You’ll help improve lives and support our local communities. Working together, we can create better public services for everyone.

Our commitment to inclusion

At Manchester City Council, we're dedicated to creating a workplace that fully reflects the diversity of our local communities. We actively encourage applications from people of all ages and backgrounds and are particularly keen to hear from applicants from ethnic minority communities and disabled people, who remain underrepresented in parts of our workforce.

GM Elevate Programme

• If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

Accessible Formats

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