Parts Team Leader

Listers Group Ltd; Worcester; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Long service and loyalty incentives

Staff referral scheme

In-house qualifications

Company Events

Job summary

Listers Volvo in Worcester is seeking a proactive Parts Team Leader to coordinate parts for customers, trade, and our workshops. You will manage stock, assist on the front desk and develop strong customer relationships while ensuring accurate invoicing and warranty handling.

Join a leading UK car retailer group with a comprehensive benefits package and genuine progression opportunities, dedicated to delivering exceptional service and parts knowledge across our Volvo brand.

Qualifications

• Experience as a parts advisor in a dealership or motor factor is preferred.
• Willingness to learn and be trained in Volvo parts knowledge.
• Strong customer service and sales orientation.

Responsibilities

• Work both behind the scenes receiving deliveries and at the front desk serving customers.
• Pre-picking parts for workshop job cards and customer orders; check stock availability.
• Develop customer relationships via phone, walk-ins and internet enquiries with product knowledge.
• Replenish consumables and service parts for workshop and trade/retail customers.
• Handle warranty claims processing and complete administration including invoicing.
• Learn Volvo parts to understand their purpose and function; training offered if needed.
• Establish rapport with customers; be proactive, sales-driven and maintain high service standards.
• Communicate effectively and work to tight deadlines.

Skills

Customer service

Communication

Sales driven

Organisational skills

Job description

Salary includes a basic salary plus a monthly bonus, with an OTE of £36,500. A Parts Team Leader is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Volvo parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly - motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world's leading car brands. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Volvo. Role and Responsibilities

• The work is diverse, and you'll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
• You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
• Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
• Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
• Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
• You’ll develop knowledge of our premium Volvo products to understand the purpose of vehicle parts and how they function. We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.
• However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.
• The ability to quickly establish and build rapport with our customers.
• You should be proactive; sales driven and maintain an outstanding level of customer service.
• You must have excellent communication & organisational skills while working well in a fast-paced environment.
• A professional individual who is able to work towards tight deadlines. Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.
• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events