Parts Supervisor

Arnold Clark; Telford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days’ holiday allowance

Retail discounts

Private healthcare

GP 24/7 access

Pension scheme

Maternity & paternity packages

Training and progression opportunities

Job summary

Arnold Clark is seeking a motivated Parts Supervisor for our new branch in Telford. You will lead the Parts department, coach a team, manage stock, and drive sales targets while delivering excellent customer service.

In this role you will monitor KPIs, interpret customer requirements, and ensure effective communication across teams. A proactive, team-focused attitude is essential in this fast-paced environment.

Qualifications

• Proven experience in a Parts role.
• Excellent communication and influencing skills.
• Strong leadership and ability to work in a team.
• High standards of numeracy and budgeting awareness.
• Experience with dealer management and parts catalogue systems.
• Ability to manage workload and meet KPIs.
• Proactive, positive attitude to motivate others.
• Knowledge of Kerridge (Rev 8) software (Nice to Have).

Responsibilities

• Oversee daily activities of the Parts department with customer service at the forefront.
• Coach and develop staff through 1:1s and appraisals.
• Monitor KPIs and implement action plans to hit targets.
• Advise customers on parts and services to meet needs.
• Foster clear communication between staff and customers.

Skills

Parts experience

Strong communication

Leadership

Numeracy

Budget & KPIs

Delegation

Teamwork under pressure

Kerridge (Rev 8) knowledge

Tools

Kerridge (Rev 8)

Job description

• Pension scheme

We’re recruiting for a motivated and organised Parts Supervisor to work at our new branch in Telford.

We Offer

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday – Friday 8am - 5.30pm & alternate Saturdays 8am - 12pm

About The Role

Arnold Clark Parts Supervisors are energetic team players who keep our busy Parts departments running smoothly and efficiently.

You’ll be supervising, coaching and developing a team while managing stock and exceeding sales targets for your branch. In this busy and dynamic environment, you’ll also be able to deliver great service, ensuring that everyone in your department puts the customer first. This position would suit a person who relishes challenges and would enjoy working in an exciting, goal-driven role.

Day-to-day duties

• Overseeing the daily activities of the Parts department, making sure customer service is a priority
• Coaching and developing staff via one-to-ones and appraisals
• Proactively monitoring KPIs and implementing action plans to meet set business goals
• Working with customers, interpreting their requirements and giving advice on any additional parts and services they might need
• Ensuring that there is good communication between staff and customers, both internal and external
• Creating and adhering to a trade marketing structure to promote your branch activity

Essential Skills

• Proven experience working within a Parts role
• Fantastic communication and influencing skills
• Strong leadership skills and the ability to work well in a team, even under pressure
• High standards of numeracy
• Experience of dealer management and parts catalogue systems
• Experience and understanding of budgets and KPIs
• Ability to manage workload
• Ability to delegate and share responsibility as required
• A proactive and positive attitude that can inspire others to maximise their potential

Nice To Have (but Not Essential)

• Knowledge of Kerridge (Rev 8) software

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.