Service Advisor

Arnold Clark; Telford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark in Telford is seeking a Service Advisor to deliver an outstanding experience for service and vehicle repair customers. This full-time role requires excellent communication to ensure customers receive top-tier service and clear guidance on repairs.

You will work closely with the workshop, manage computer-based processes, and help protect both customer and company interests while contributing to a positive service environment. Training and progression opportunities are available.

Qualifications

• A passion for great customer service and the confidence to resolve issues efficiently.
• Strong computer literacy and knowledge of IT systems and applications.
• Ability to multi-task and stay adaptable in a busy environment.

Responsibilities

• Handling all customer requirements for service and vehicle repairs in a professional manner.
• Liaising with the workshop and bodyshop to progress work through the system.
• Managing computer-based jobs, purchasing and invoice processes to protect customer and company interests.
• Informing customers of faults or repairs and providing clear, accurate solutions.
• Treating dissatisfied customers with empathy and reassurance to resolve issues.
• Maintaining customer records such as vehicle details and service histories.
• Keeping knowledge of aftersales products and services up-to-date and upsell where appropriate.
• Ensuring the customer database is updated accurately at all times.

Skills

Customer service

Computer literacy

Multi-tasking

Adaptability

Tools

IT systems

Job description

• Pension scheme

We are currently recruiting for a new Service Advisor to help us at our new branch in Telford.

We Offer

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm

About The Role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
• Liaising with the workshop and bodyshop to progress work through the system
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
• Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
• Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
• Maintaining customer records such as vehicle details and service histories accurately and efficiently
• Maintaining knowledge of aftersales products and services, upselling where appropriate
• Making sure the customer database is updated and accurate at all times

Essential Skills

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
• Demonstrable computer literacy and knowledge of IT systems and applications
• The ability to multi-task and be highly adaptable within a busy environment

  Nice To Have (but Not Essential)

  • Experience of upselling products or services

  Our Culture

  Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

  To find out more about Life at Arnold Clark , visit our website.

  Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.