Aftersales Manager

Arnold Clark; Telford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

33 days' annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Job summary

Arnold Clark is seeking an experienced Service Manager for our new Telford branch to lead a service team and deliver outstanding customer service. You will oversee both the retail area and workshop, set objectives, coach staff and ensure processes comply with policy and safety standards.

The role requires strong leadership, proactive mindset and the ability to drive department performance; you will manage day-to-day duties, monitor KPIs and cultivate a high-performing service culture at Arnold

Qualifications

• Previous experience in a similar role required.
• Strong communication and influencing skills.
• A passion for delivering great customer service.
• High levels of literacy and numeracy.
• Leadership skills and the ability to motivate your team to achieve success.
• Good organisation and IT skills.
• High levels of accuracy and attention to detail.
• The ability to stay calm under pressure.
• An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
• A full clean driving licence held for a minimum of one year.

Responsibilities

• Managing a service team of technicians, advisors and support staff, and ensuring productivity targets are met.
• Ensuring servicing work is carried out correctly, on time and to standard.
• Delivering excellent customer service and resolving issues promptly.
• Ensuring compliance with company, DVSA, manufacturer and health and safety policies.
• Reviewing KPI and financial reports and motivating the team to exceed objectives.

Skills

Experience in similar role

Communication skills

Customer service

Literacy & numeracy

Leadership

Organization & IT

Attention to detail

Calm under pressure

Sales opportunities

Driving licence

Tools

MS Office

Job description

We're looking for an experienced and ambitious Service Manager to join the team at our new branch in Telford.

We Offer

• 33 days' annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension

Hours

Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays

About The Role

As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards.

You will manage and coach staff, set goals and objectives and make sure you're compliant with policies and procedures. In addition, you'll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.

Day-to-day duties

• Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved
• Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time
• Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer
• Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies
• Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives

Essential Skills

• Previous experience in a similar role
• Strong communication and influencing skills
• A passion for delivering great customer service
• High levels of literacy and numeracy
• Leadership skills and the ability to motivate your team to achieve success
• Good organisation and IT skills
• High levels of accuracy and attention to detail
• The ability to stay calm under pressure
• An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times
• A full clean driving licence held for a minimum of one year

Nice To Have (but Not Essential)

• An understanding of modern motor vehicle technology

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.