Parts sales advisor

Motor Parts Direct Limited; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Motor Parts Direct Limited in Manchester is seeking a full-time Parts Sales Advisor to help customers identify and select the right car parts and accessories, in person or over the phone. You will process orders, generate quotations, and maintain accurate dealer management system records, while coordinating with the warehouse to ensure timely stock availability and delivery.

Join a fast-paced retail team focused on customer service, after-sales support, and promoting additional products to meet

Qualifications

• Strong customer service and professional support.
• Experience with dealer management systems or similar software.
• Excellent verbal and written communication.
• Knowledge of inventory control processes.
• Basic understanding of automotive parts.
• Ability to work in a fast-paced retail environment.
• Proficient with computers and POS systems.
• Reliable and punctual for full-time on-site work in Manchester.

Responsibilities

• Assisting customers in identifying and selecting correct car parts.
• Processing orders and generating quotations.
• Maintaining accurate records in the dealer management system.
• Managing stock inquiries and coordinating with warehouse team.
• Handling customer queries and after-sales support.
• Promoting additional products and services to boost branch sales.

Skills

Customer service excellence

DMS / parts management software

Clear communication

Inventory control

Automotive parts knowledge

POS systems

Numeracy

Tools

Dealer management systems

Job description

Motor Parts Direct Limited is a nationwide car parts supplier with 184 branches across the country, offering extensive coverage and fast access to automotive components. The company focuses on being the preferred partner for customers by providing reliable products, knowledgeable support, and consistent service. Team members work in a customer-oriented environment where building trust and long-term relationships is a priority. Joining Motor Parts Direct Limited means contributing to a business that values quality, efficiency, and customer choice in the automotive parts market.

Role Description

This is a full-time, on-site Parts Sales Advisor role based in Manchester. The Parts Sales Advisor will assist customers in identifying and selecting the correct car parts and accessories, both in person and over the phone. Daily tasks include processing orders, generating quotations, and maintaining accurate records in the dealer management system. The role involves managing stock inquiries, checking availability, and coordinating with the warehouse team to ensure timely inventory control and product delivery. The Parts Sales Advisor will also handle customer queries, provide after-sales support, and promote additional products or services to enhance customer satisfaction and meet branch sales targets.

Qualifications

• Strong customer service and customer satisfaction skills, with a focus on helpful and professional support.
• Experience with dealer management systems or similar retail/parts management software, and basic administrative accuracy.
• Effective communication skills, including clear verbal and written interaction with customers and colleagues.
• Knowledge of inventory control processes, including stock checking, ordering, and rotation.
• Basic understanding of automotive parts or willingness to learn quickly; prior parts sales experience is an advantage.
• Ability to work in a fast-paced retail environment, prioritize tasks, and contribute to team goals.
• Comfortable using computers and point-of-sale systems; numeracy skills for pricing and order processing.
• Reliable, punctual, and able to work full-time on-site in Manchester; flexible to support branch operating hours.