Machinery Parts Advisor – Customer-Focused & Team Growth

Kemp Recruitment Ltd; Watton-at-Stone; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave 32 days

Sick pay + Pension

Employee referral bonus

Flu jab service

Discounts

Car tyre discounts

Job summary

Kemp Recruitment Ltd are seeking an experienced Parts Advisor to join a well-established team near Watton at Stone, Hertfordshire. You’ll support customers and technicians with parts enquiries, orders and product information.

The role focuses on accurate order processing, dispatch, and delivering excellent customer service in a busy parts department. Strong communication, numeracy and IT skills are essential.

Qualifications

• Experience in a parts advisor, parts sales or similar customer-facing role.
• Knowledge of machinery parts; experience in agricultural, construction, horticultural or motor parts would all be beneficial.
• Excellent communication and interpersonal skills, with a professional and approachable manner.
• A strong customer service mindset and the confidence to deal with a wide range of enquiries.
• Good IT skills, including email, internet use and general computer systems.
• Strong numeracy and literacy skills, with excellent attention to detail.
• Confidence handling orders, cash and card payments accurately.
• The ability to work effectively as part of a team, while also using your own initiative.
• A positive, motivated attitude and an interest in sales and achieving targets.
• The ability to remain organised and calm in a busy working environment.

Responsibilities

• Supporting both customers and technicians with parts enquiries, orders and product information.
• Processing and dispatching orders, responding to enquiries over the phone and face to face, and helping customers find the right parts for their needs.
• Focusing on customer service, accuracy and teamwork to help ensure the department runs smoothly, even during busy periods.

Skills

Parts advisor experience

Customer service

Machinery parts knowledge

Job description

Kemp Recruitment Ltd are seeking an experienced Parts Advisor to join a well-established team near Watton at Stone, Hertfordshire. You’ll support customers and technicians with parts enquiries, orders and product information.

The role focuses on accurate order processing, dispatch, and delivering excellent customer service in a busy parts department. Strong communication, numeracy and IT skills are essential.