Parts Specialist: Stock, Orders & Customer Care

Kemp Recruitment Ltd; Nottingham; On-site; GBP 28,000 - 29,000; Full time

Job summary

Kemp Recruitment Ltd is seeking a Parts Assistant for our Heanor, Nottingham location. Based in a family‑run materials handling specialist, you will support the Parts team with efficient stock control and high service levels.

Responsibilities include replenishing van stock, issuing parts to workshop and engineers, checking deliveries, taking enquiries, processing returns, stocktaking, sourcing parts, and assisting with quotations. Excellent PC skills and teamwork are essential.

Qualifications

• Excellent PC and system skills
• Strong administrative and organisational skills
• Excellent telephone manner and customer service skills
• Strong interpersonal and communication skills
• A methodical and organised approach to work
• Proactive attitude with the ability to use initiative
• Good attention to detail and accuracy
• Ability to work effectively as part of a team while managing your own workload
• A practical, problem-solving approach when dealing with parts and stock issues

Responsibilities

• Replenishing van stock and ensuring required parts are readily available.
• Issuing parts to the workshop and engineers.
• Receiving and checking all incoming deliveries, ensuring parts are correctly booked into stock and relevant GRN documentation is completed.
• Taking incoming calls and dealing with parts requests and enquiries.
• Processing parts returns and resolving any discrepancies.
• Carrying out regular stocktaking and maintaining accurate stock records.
• Identifying parts and sourcing the correct items as required.
• Ordering parts from suppliers in a timely and efficient manner.
• Assisting with customer and internal quotations.
• Despatching goods via carriers and ensuring they are packaged correctly.
• Resolving problems such as incorrect, damaged or missing parts.
• Checking parts booked to job sheets and ensuring stock is promptly replenished.
• Assisting with Parts department filing and administration.
• Maintaining high standards of housekeeping and organisation within the Parts department.
• Providing support to colleagues across the Parts and Service teams when required.
• Carrying out any other reasonable duties within the scope of your knowledge, skills and ability.

Skills

PC skills

administration

customer service

communication

organization

initiative

attention to detail

teamwork

stock issues

Job description

Kemp Recruitment Ltd is seeking a Parts Assistant for our Heanor, Nottingham location. Based in a family‑run materials handling specialist, you will support the Parts team with efficient stock control and high service levels.

Responsibilities include replenishing van stock, issuing parts to workshop and engineers, checking deliveries, taking enquiries, processing returns, stocktaking, sourcing parts, and assisting with quotations. Excellent PC skills and teamwork are essential.