Apprentice Parts Advisor - Mercedes-Benz of Brooklands

Hedin Automotive London Ltd; Weybridge; On-site; GBP 12,000 - 18,000; Full time

Job summary

Join Mercedes-Benz of Brooklands as an Apprentice Parts Advisor, an entry-level role perfect for automotive enthusiasts. You'll gain hands-on experience, develop essential skills, and receive comprehensive training while providing exceptional customer service in a renowned dealership environment.

Benefits

Competitive apprentice salary

Comprehensive training programme

25 days annual leave

Pension contribution scheme

Employee Assistance Programme

Staff discounts on Mercedes-Benz products

Qualifications

• Passion for learning and personal growth within the automotive sector.
• Professional, respectful approach to colleagues and customers.
• No previous experience required; full training is provided.

Responsibilities

• Assist customers and colleagues in the identification, location, and supply of correct parts and accessories.
• Support the team in processing parts orders, both face-to-face and via telephone or online channels.
• Maintain accurate records of stock levels and manage inventory with care.

Skills

Communication

Detail-oriented

Team player

IT literacy

Customer service

Education

GCSEs (or equivalent) - English and Maths

Job description

Job Description

Mercedes-Benz of Brooklands is delighted to offer an excellent opportunity for a motivated and enthusiastic individual to join our team as an Apprentice Parts Advisor. This is the perfect entry-level career for individuals passionate about the automotive industry and committed to delivering outstanding customer service within a renowned Mercedes-Benz environment.

Kickstart Your Automotive Career: Apprentice Parts Advisor Opportunity at Mercedes-Benz of Brooklands

As an Apprentice Parts Advisor, you will develop in-depth knowledge of genuine Mercedes-Benz parts and work alongside an experienced team to support both colleagues and customers. This hands-on role will help you build crucial skills and pave the way for a rewarding career in parts management and automotive customer service.

Who We Are Looking For: Automotive Apprentice Parts Advisor Skills & Qualities

• Keen interest in the automotive sector and a willingness to learn about vehicle parts and accessories
• Outstanding verbal and written communication skills
• Detail-oriented, organised, and able to follow processes accurately
• Confident working in a customer-facing role, with a positive and professional attitude
• Strong team player, adaptable, and interested in personal development
• IT literate and eager to use dealership systems and software
• Committed to providing exceptional customer service and representing the Mercedes-Benz brand

Key Responsibilities: Parts Advisor Apprenticeship Job Tasks

• Assist customers and colleagues in the identification, location, and supply of correct parts and accessories
• Support the team in processing parts orders, both face-to-face and via telephone or online channels
• Maintain accurate records of stock levels and manage inventory with care
• Handle incoming deliveries, check for accuracy, and help to organise parts storage areas
• Learn to use Mercedes-Benz parts catalogues, dealership management systems, and ordering tools
• Deliver a helpful, responsive, and knowledgeable service to all customers and internal departments
• Follow all health and safety and compliance standards in the workplace

What Makes You a Great Fit for Mercedes-Benz of Brooklands?

• Passion for learning and personal growth within the automotive sector
• Ability to work to deadlines and manage tasks efficiently
• Professional, respectful approach to colleagues and customers
• GCSEs (or equivalent) - English and Maths
• No previous experience required; full training is provided
• Eligibility to work in the UK

Benefits of Your Parts Advisor Apprenticeship at Mercedes-Benz

• Earn while you learn with a competitive apprentice salary
• Comprehensive Mercedes-Benz apprentice training programme and nationally recognised qualifications
• 25 days annual leave, plus all recognised UK bank holidays
• Work in a supportive and friendly dealership environment
• Pension contribution scheme and life assurance cover
• Employee Assistance Programme to support your wellbeing
• Staff discounts on Mercedes-Benz products, services, and partner retailers
• Clear career pathway and the potential for permanent employment upon successful completion

How to Apply: Begin Your Career as an Apprentice Parts Advisor with Mercedes-Benz of Brooklands

If you are enthusiastic, ready to learn, and committed to delivering excellent customer service, we welcome your application for the Apprentice Parts Advisor role at Mercedes-Benz of Brooklands. Start your journey with an iconic automotive brand and become a key part of our dedicated team.

Hedin Automotive is an equal opportunity employer. We welcome applications from individuals of all backgrounds and identities. All applications are subject to pre-employment checks, including right to work verification, address confirmation, and a criminal record check. For more about our values and opportunities, visit https://www.hedinautomotive.co.uk/.