Apprentice Parts Advisor

Group 1 Automotive UK; Chelmsford; On-site; GBP 12,000 - 18,000; Full time

Job summary

Join a leading automotive retailer as an Apprentice Parts Advisor at Chelmsford BMW. This role offers comprehensive training and the opportunity to develop valuable skills in customer service and stock management. Successful candidates will achieve industry-recognized qualifications and enjoy excellent career progression opportunities in a growing team.

Qualifications

• GCSE grades 9-4 (A-C) or equivalent required.
• Enthusiastic and hardworking individual eager to learn.
• Ability to provide excellent customer service.

Responsibilities

• Providing advice to customers experiencing vehicle issues.
• Taking sales orders from customers face-to-face and over the phone.
• Controlling stock for vehicle parts and accessories.

Skills

Customer Service

Communication

Teamwork

Education

GCSE grades 9-4 (A-C) in English, Maths, and Science

Job description

Apprentice Parts Advisor - Chelmsford BMW

Does being an apprentice at a global automotive retailer appeal to you? Do you want to be trained to high standards by leading automotive brands? Are you ready to embark on an exciting journey in a business going through a period of transformation?

If you’ve answered yes to all of the above, look no further — we’ve got just the opportunity for you!

We’re looking for an Apprentice Parts Advisor

Our BMW division is a brand fueled by the passion to create the ultimate customer experience. As our Apprentice Parts Advisor, you can help us do just that. We’re seeking the next generation of exceptional people to join a growing team that delights our customers.

About the Role

The Parts Department is at the heart of our operation, and our Parts Advisors are responsible for controlling the stock of vehicle parts and accessories. You’ll be ordering, selling, and managing stock to meet the needs of our trade counter customers and ensure our workshop team has all the parts they need to complete their tasks.

Typical Responsibilities

1. Providing advice to customers experiencing vehicle issues
2. Taking sales orders from customers face-to-face and over the phone
3. Controlling stock for vehicle parts and accessories
4. Maintaining an organized stockroom
5. Raising invoices for sold parts
6. Collaborating with internal teams to ensure the right stock is available at the right time

We will teach you all of the above, but we are ultimately looking for an enthusiastic, hardworking individual eager to start an exciting career. Upon completing your apprenticeship, you will have excellent earning and progression opportunities as a fully qualified Parts Advisor.

Training Provided

Training combines virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centers. Expert trainers will guide you through e-learning, classroom sessions, and practical applications. Your personal mentor will support your ongoing learning as you apply new skills and knowledge gained through remote sessions and at the National Learning Centre.

This comprehensive training experience will help you build valuable life skills and earn both Apprenticeship qualifications and brand certifications.

Qualifications

Upon successful completion of the 16-month program, you will receive:

• Level 2 Customer Service Practitioner Standard
• Brand-specific certifications

Minimum Entry Requirements

GCSE grades 9-4 (A-C) or equivalent in English, Maths, and Science. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A-C in English, Maths, and a Science or Technical subject.

Equivalent grades include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2, NVQs, Essential Skills (Wales), Functional Skills Level 2, Core Skills (Scotland).

Additional Information

Our training providers manage the recruitment process. If interested, please apply, and you will be redirected to our provider to start the recruitment process.

Join Our Growing Team

Group 1 Automotive is on an exciting growth journey, with over 7,000 colleagues across 114 dealerships representing 21 brands in the UK. We are committed to providing exceptional customer service.

You don’t need to love cars to work with us—just share our mission to create outstanding and trusted experiences for our customers, partners, and team members.

Our Values

Respect, Integrity, Transparency, Teamwork, and Professionalism are the core principles guiding everything we do, from business operations to customer interactions and community engagement.