Parts Advisor - Toyota Preston

Vantage Motor Group; Rishton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Vantage Motor Group is seeking a Parts Advisor to plan and coordinate dealership parts sales, ensuring customer requirements are met while maximising margins. You will communicate with customers by phone and in person to identify needs and guide them to suitable products.

You will also order parts for the service team, maintain stock levels and handle administration including customer records and invoicing. Motor industry experience is essential.

Qualifications

• Experience in motor industry is required.
• Ability to build rapport and understand customer needs.
• Experience in stock ordering and stock intake in a customer facing role.
• Must hold a full clean UK Driving Licence.

Responsibilities

• Plan and coordinate the Parts sales to meet customer requirements and maximise sales volumes and margins.
• Build rapport with customers, communicating via telephone and face to face.
• Order parts for the Service team and maintain stock and accessory levels.
• Complete administration such as customer records and invoicing.

Skills

Customer service

Communication

Relationship building

Face-to-face interaction

Stock ordering

Education

Full UK Driving Licence

Job description

About the Role

In this customer facing role you will plan and co-ordinate the dealership’s Parts sales to meet customer requirements and maximise sales volumes and margins. You will build a rapport with customers, communicating via telephone and face to face in order to gain a good understanding of the customer’s needs and be able to guide them towards the product that will best meet their needs and requirements.

You will order parts on behalf of the Service team and maintain the agreed stock and accessory levels along with completing all relevant administration such as customer records and invoicing.

To be considered for this role you must have previous motor industry experience.

Our ideal Parts Advisor

To be successful in this role you will:

• Be of smart appearance, confident, professional and an enthusiastic individual with a passion for delivering great customer service and a desire to exceed customer expectations.
• Have the ability to build a long lasting relationship with our customers and have a good understanding of their needs in order to guide them towards the product they require.
• Have gained experience in stock ordering and stock intake in a similar customer facing role.
• You must hold a full clean UK Driving Licence.