Parts Advisor - Reading

TN United Kingdom; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Parts Coordinator, where you'll be integral in promoting quality parts and services. This role offers a dynamic environment with rotating shifts, allowing you to develop your skills while ensuring customer satisfaction. With a focus on teamwork and organization, you'll manage inventory, support colleagues, and help maintain high standards within the Parts department. Enjoy a range of benefits, including a health cash plan, generous holiday entitlement, and career development opportunities. If you're looking to make a difference in a sustainable transport industry, this is the perfect opportunity for you.

Benefits

Health Cash Plan

25 Days Holiday

Employee Discounts

Enhanced Maternity/Paternity Scheme

Cycle to Work Scheme

Career Development Opportunities

Qualifications

• Strong customer orientation and ability to work methodically in a fast-paced environment.
• Good communication skills with proven negotiation experience.

Responsibilities

• Promote Volvo parts and services, ensuring customer orders are accurate.
• Check and document the condition of received parts and manage inventory.
• Support team members and maintain a clean working environment.

Skills

Customer Orientation

Communication Skills

Negotiation Skills

IT Skills

Education

High School Diploma

Job description

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Covering a rotating shift: Monday to Friday

- Week 1 0600hrs to 1430hrs
- Week 2 0800hrs to 1630hrs
- Week 3 1330hrs to 2200hrs

What you will do

Main Duties include (training will be given)

• Promote the benefit of Volvo parts and service at all times.
• Ensure Customer orders are taken and supplied to the correct specification.
• Ensure that parts required for customers are picked and allocated to the correct delivery route(s).
• Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
• Ensuring that all goods received are checked and binned (located) accurately.
• Ensure that invoices/credits are properly and accurately raised for goods supplied or returned.
• Ensure warranty claim, VCM, IBT (inter Branch Transfers) and special claims are reconciled correctly.
• Ensure the accuracy of perpetual inventory stock counts.
• Documenting and reporting the condition of parts received notifying any relevant party of damage or concerns.
• Inspecting old units or parts returned for credit and reporting damaged or unsuitable items to the Parts Manager.
• Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
• To maintain a good standard of housekeeping within the Parts department.
• Working as a team player, flexible and helpful ensuring support for both colleague and customer.
• Carrying out weekly stock checks at Customer premises.
• May be required to support early and late shift workshop parts (as and when required).

Who are you?

We would like you to have:

There are some essential components needed for this job

• strong customer orientation with the ability to work in an organised & methodical manner in a fast moving environment.
• You will have good communication skills and be able to modify your approach in specific circumstances to ensure a positive outcome. With proven negotiation skills and experience of selling techniques, you will be a team player with a flexible and positive approach.
• Previous experience in a similar role is ideal but not essential as training and support will be provided. However, strong IT skills will be required.

What’s in it for you?

• Health cash plan = access to dental insurance
• 25 days holiday raising with service to 30 days + bank holidays
• Employee savings and retail discounts
• Enhanced Maternity/Paternity scheme
• Access to Credit Union Savings Scheme
• Ignition, our electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Career development opportunities, along with training plans managed through our inhouse Technical training team.
• Support for you and your family through an online Wellbeing centre

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.