Parts Advisor (Mechanical)

TN United Kingdom; Andover; On-site; GBP 25,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking a Mechanical Support Advisor in Andover to deliver exceptional service to customers. In this role, you'll leverage your extensive mechanical knowledge to troubleshoot issues, provide timely resolutions, and enhance customer satisfaction. You'll be the first point of contact for customer inquiries, ensuring a seamless experience by effectively communicating updates and solutions. Join a vibrant team where your problem-solving skills and attention to detail will be valued, making a significant impact in a supportive and inclusive environment.

Benefits

Company Pension

On-site Parking

Employee Assistance Scheme

Qualifications

• Extensive mechanical knowledge required for troubleshooting and customer support.
• Strong communication and negotiation skills to effectively assist customers.

Responsibilities

• Provide exceptional service by diagnosing and resolving customer queries.
• Build rapport with customers and maintain transparent communication about service work.

Skills

Mechanical Knowledge

Communication Skills

Problem Solving

Organizational Skills

Attention to Detail

Negotiation Skills

Multitasking

Job description

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OutThere RPO are excited to support one of our clients with the recruitment of a Mechanical Support Advisor based in Andover.

What will I be doing as a Mechanical Support Advisor?

In this position, you'll be the go-to expert, providing VIP service to customers whether it be meeting and greeting at the workshop, or finding resolutions to queries via email and phone. Our client are looking for someone with a high level of technical and mechanical knowledge in order to turn customers into raving fans of their products!

Key Responsibilities:

• Taking initial calls and emails from customers, raising tickets, diagnosing the problems and troubleshooting over the phone.
• Resolving queries within 30 minutes of a call and updating the customer with current situation and proposed resolution.
• Raising estimations on chargeable work in view of customer approval.
• Liaising with workshops or service partners to follow through with works.
• Upselling to customers where additional chargeable work is identified on a machine.
• Building a rapport with customers returning their machines for maintenance and providing transparent information as to what work has been done.
• Making commercial decisions based on the level of customer you are dealing with in any particular situation, in line with a vision for excellence.
• Consistently offering an exceptional level of service to customers, going over and above to make their experience a good one.
• Dealing with service related requests that come through from other departments in an efficient and effective manner.
• Carrying out project work as required such as recall’s or service promotions.

Requirements

• Extensive mechanical knowledge.
• Highly organised and efficient individual with the ability to see projects and tasks through to completion.
• A patient but persistent individual who earns respect through excellent and thorough work.
• A positive thinker who can solve problems and contribute to a vibrant and enthusiastic work environment.
• Attention to detail and a hardworking attitude.
• Strong communication and negotiation skills.
• Ability to multitask.
• Company pension
• On-site parking
• Employee Assistance Scheme

If you don’t meet all of the above skills and experience criteria, but believe you have lots to bring to the role we encourage you to apply. We know it’s tough, but please try to avoid the confidence gap – you don’t have to match all the listed requirements exactly to be considered for this role.

OutThere work as a HR & Recruitment partner for the hiring organisation and are an equal opportunities employer. Our clients value diversity and strive to be highly inclusive. No terminology within this advert is intended to discriminate, we believe that equality, diversity, and inclusion is what helps us create an environment where everyone can achieve their full potential. Each applicant will be assessed in accordance with their merits, qualifications, and ability to perform the duties of the job.

We do not accept CVs from recruitment agencies. All submissions must come directly from candidates.