Parts Advisor

TN United Kingdom; Guildford; On-site; GBP 29,000 - 35,000; Full time

Job summary

Join a prestigious automotive brand as a Parts Advisor in Guildford! This exciting role involves managing customer parts requirements, ensuring efficient order processing, and maintaining high standards of service. As part of a renowned dealership, you'll enjoy a competitive salary, attractive bonuses, and a comprehensive benefits package. With a focus on professional growth and a supportive environment, this is a fantastic opportunity to advance your career in the automotive industry. Don't miss your chance to be part of a top-rated company that values its employees and fosters a culture of excellence.

Benefits

25 days holiday plus bank holidays

Private Medical Insurance

Life Insurance

Employee Discounts Programme

Employee Assistance Programme

VW group vehicle leasing rates

Qualifications

• Must have recent experience in a Parts Advisor role for an automotive brand.
• Strong customer service skills and ability to manage parts efficiently.

Responsibilities

• Interpret, order, and supply customer parts requirements.
• Ensure compliance with GDPR and keep customers informed of order status.
• Participate in stock checks and monitor parts availability.

Skills

Parts Management

Customer Service

GDPR Compliance

Education

Experience in Parts Advisor role

Job description

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Exciting News! Porsche Retail Group is expanding our team and have an excellent opportunity for a Parts Advisor to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Guildford . This well-located showroom is about to undergo a major redevelopment. The Porsche Centre is based within the main city area and there are retail parks close by. The dealership offers staff parking and is a 15-minute walk from Guildford main line train station.

Please note: To be considered for this position, you must have recent experience in a Parts Advisor role for an automotive brand.

About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.

About the role
As a Parts Advisor, you will effectively interpret, order and supply all customer parts requirements, ensuring that the commercial and operational requirements are met at all times. Responsibilities include:

Customers

• Treating all customers in a professional and courteous manner at all times
• Ensure that all parts orders are dealt with in the most efficient manner
• Take personal responsibility for keeping customers informed of order status
• Ensure compliance with GDPR

Parts

• Checking the physical availability of parts
• Ensuring items required by service are pre-picked between 48-72 hours before they are required
• Communicate on daily basis on parts availability to the Workshop and Front of house
• Review parts stock held in Work In Progress (WIP) on a daily basis in order to identify ageing or unusual items
• Ensure timely dispatch and delivery of parts where required
• Ensure parts records and product information files are kept updated
• Ensure stock is located and records updated immediately
• Actively participate in perpetual and or annual stock checks
• Monitor manufacture KPI’s such as Part Purchases and taking action as appropriate

General

• Ensure the handling of money is dealt with in a secure manner
• Maintain high standards of security
• Provide administrative support to the Parts Supervisor and Aftersales team as required
• Maintain cost control and maximise full margin
• Ensure that the department is kept clean and tidy at all times
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications etc.

About the hours & rewards
For the role of Parts Advisor, the hours of work are Monday to Friday 8.00am to 6.00pm and one in four Saturdays.

There is a basic salary on offer from £29,960 per annum, depending on experience, plus bonus of up to £8,000. You will also receive a fantastic benefits package, including:

• 25 days holiday per year plus bank holidays
• Option of a VW group vehicle at preferential leasing rates
• Private Medical Insurance
• Life Insurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme

How to apply
Please note that eRecruitSmart is advertising the role of Parts Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!