Parts Advisor - Northampton

Allen Ford; United Kingdom; Remote; GBP 34,000 - 41,000; Full time

Benefits offered by this job

30 days' holiday

Discounts on MOTs, servicing and parts

Life assurance

Job summary

Allen Motor Group in Northampton is seeking a friendly, organised Parts Advisor to join our Ford, OMODA and Jaecoo dealership. You’ll be at the heart of our Aftersales team, ensuring the right parts are available at the right time and helping our customers receive excellent service.

You’ll manage the parts stock room, work with Sales and Service to deliver a seamless experience, act as a point of contact for queries, coordinate parts across the site and build positive relationships with

Qualifications

• Experience in a customer-facing environment.
• Organised and reliable.
• Able to manage multiple priorities.
• Comfortable using IT systems.

Responsibilities

• Managing and maintaining the Parts stock room, ensuring stock levels are accurate and well controlled.
• Working closely with our Sales and Service teams to deliver a seamless customer experience.
• Acting as a key point of contact for parts-related queries from customers, colleagues and manufacturers.
• Coordinating the supply of parts across the site and making sure requirements are dealt with efficiently.
• Building positive relationships with customers and colleagues and providing a consistently high level of service.

Skills

People skills

Customer service

IT literacy

Organised

Team player

Tools

Stock control software

ERP systems

Job description

Parts Advisor – Northampton

Salary: £29,741

Hours: 45 per week (full time)

Reporting to: Aftersales Manager

Ready to put your parts knowledge into action?

Allen Motor Group is looking for a friendly, organised and customer-focused Parts Advisor to join our Ford, OMODA and Jaecoo dealership in Northampton.

As a key member of our Aftersales team, you’ll play an important role in making sure the right parts are available at the right time. You’ll work closely with our Sales and Service teams, manufacturers and customers, helping everything run smoothly and ensuring our customers receive the service they deserve.

If you enjoy working with people, have a good eye for detail and know your way around an automotive Parts department, we’d love to hear from you!

What will you be doing?

You’ll be at the heart of our Parts operation, helping to keep the department organised, efficient and customer-focused.

Your day-to-day responsibilities will include:

• Managing and maintaining the Parts stock room, ensuring stock levels are accurate and well controlled.
• Working closely with our Sales and Service teams to deliver a seamless customer experience.
• Acting as a key point of contact for parts-related queries from customers, colleagues and manufacturers.
• Coordinating the supply of parts across the site and making sure requirements are dealt with efficiently.
• Building positive relationships with customers and colleagues and providing a consistently high level of service.

Are you the person we’re looking for?

• A people-focused team player who enjoys working collaboratively.
• Confident with telephone communication and comfortable speaking with customers and colleagues.
• Experienced in a customer-facing environment.
• Comfortable using IT systems and able to pick up new systems quickly.
• Organised, reliable and able to manage multiple priorities.
• Passionate about delivering a great customer experience.

Why join Allen Motor Group?

We believe in supporting our people and helping them build rewarding careers. We also offer a range of benefits, including:

• 30 days' holiday, including bank holidays, with additional entitlement as your length of service increases.
• Fantastic discounts on MOTs, servicing and parts.
• Life assurance – we’ve got you covered from day one!

If you’re a Parts professional looking for your next opportunity and want to be part of a friendly, collaborative team, we’d love to hear from you.

At Allen Motor Group, we believe every person matters. We’re committed to creating an inclusive workplace where everyone is respected, valued and encouraged to succeed.