Parts Advisor - Gillingham Ford

Allen Motor Group; Gillingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

30 days holiday

MOT/Service discounts

Life assurance

Training & career development

Job summary

Allen Motor Group in Gillingham is seeking a Parts Advisor to coordinate parts supply across the site and deliver great customer service. You will work closely with Sales and Service teams in a collaborative environment.

The role offers a Monday–Friday 7.30am–5.00pm schedule with 1 in 3 Saturdays (8am–3.30pm) and a salary up to £32,000, plus holiday entitlement and performance bonuses. Report to the Aftersales Manager.

Qualifications

• Experience in a parts role within a franchised automotive dealership or parts department.
• Strong customer service orientation and collaborative approach.
• Good IT/system skills and problem solving.

Responsibilities

• Maintain and organise the parts stock room to optimise levels.
• Maximise profitability and efficiency of the Parts department.
• Coordinate with Sales and Service to deliver the best customer experience.
• Be the first point of contact for parts-related queries from manufacturers, colleagues and customers.

Skills

People-focused team player

Excellent telephone skills

Customer facing experience

IT systems proficiency

Job description

Allen Motor Group are currently looking to employ a Parts Advisor to support our Ford dealership in Gillingham. In this role you’ll be coordinating the supply of Parts within the site, providing fantastic customer service and working closely with both our sales and service teams so a collaborative approach is essential. Monday – Friday (7.30am-5.00pm) with 1 in 3 Saturdays (8am-3.30pm), paying up to £32,000 and will report to the Aftersales Manager.

Why Allen Motor Group

In addition to a competitive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, from day one!
• Full training and support to develop and progress your career with Allen Motor Group

Required Skills & Experience

For this role we are looking for candidates who have experience in a parts role within either a franchised automotive dealership or parts department, and also have the following attributes:

• People focused and a collaborative team player
• Excellent telephone skills
• Customer facing experience and proficient in IT systems

Key Responsibilities and Duties

• Ensuring the parts stock room is well maintained and stock levels managed
• Maximising profitability and efficiency of the Parts department
• Co-ordinating with the Sales/Service departments to give the best customer experience
• Work with the manufacturers, colleagues, and customers to be their first contact regarding any parts related queries

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.