Parts Advisor: Elevate Customer Experience & Parts Sales

Steven Eagell Limited; Oxford; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Off

Long Service Awards / Colleague Recogn

Enhanced Maternity / Paternity atqual

Car Benefit Scheme after probation

Sales Incentives

Comprehensive training provided

Company pension scheme

Death in Service

Perk Box discounts

In-house qualifications

Staff referral scheme

Medical cover through Simply Health

Job summary

Steven Eagell Group, Europe’s largest Toyota and Lexus retailer with 43 locations, is offering a fantastic opportunity for a Parts Advisor. You will deliver excellent customer experiences by recommending parts and managing stock and administration.

Join a family-run business that values teamwork and long-term career development, and benefit from 25 days leave, a pension, training, and staff discounts offered after probation.

Qualifications

• A customer-focused individual who builds rapport easily and listens carefully to understand both stated and underlying needs.
• Commercially aware, with the confidence to recommend products and identify additional sales opportunities.
• Organised and detail-oriented, with the ability to manage stock, orders and administration accurately.
• A strong team player who communicates effectively with Service and other departments.
• Proactive and self-motivated, with the ability to manage priorities in a fast-paced environment.
• Ideally experience in automotive parts, retail, trade sales or a similar customer-facing environment.

Responsibilities

• Deliver an excellent customer experience by understanding customer needs and recommending the right parts and accessories.
• Provide accurate pricing, availability and product information (in person and over the phone).
• Promote and maximise sales of genuine parts, accessories and current promotions.
• Manage parts stock levels effectively, including ordering, goods receipt, storage and returns.
• Support the Service team by ensuring parts availability aligns with workshop schedules and minimises downtime.
• Process warranty claims and supplier returns in line with manufacturer requirements.
• Maintain accurate administration, invoicing and customer records.
• Develop local trade business and coordinate parts deliveries.
• Work collaboratively with colleagues across departments to ensure a seamless customer journey.

Skills

Customer-focused

Commercial awareness

Detail-oriented

Team player

Proactive

Automotive experience

Job description

Steven Eagell Group, Europe’s largest Toyota and Lexus retailer with 43 locations, is offering a fantastic opportunity for a Parts Advisor. You will deliver excellent customer experiences by recommending parts and managing stock and administration.

Join a family-run business that values teamwork and long-term career development, and benefit from 25 days leave, a pension, training, and staff discounts offered after probation.