Parts Advisor: Drive Sales & Service Excellence

Sammons Recruitment Ltd; Barking; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Salary: £30,000 - £34,000 p/a

Location: East London

Growing Parts Department

Job summary

Sammons Recruitment Ltd in East London is seeking an experienced Parts Advisor with a strong customer focus to join a growing Parts Department, supporting customers, workshop engineers and the depot team. This is a varied role combining parts sales, customer service, stock management and technical support.

If you enjoy building customer relationships, identifying the right parts and working towards sales targets, this could be the ideal next step.

Qualifications

• Minimum of two years' Parts Advisor experience is essential.
• Good technical knowledge of parts and the ability to identify products to meet customer requirements.
• Strong customer service, communication and interpersonal skills.
• Commercial awareness and the ability to identify sales opportunities.
• Comfortable working under pressure and managing multiple priorities.
• Good administrative and organisational skills.
• Microsoft Word and Excel proficiency.
• Forklift truck qualification.
• Full, clean driving licence.

Responsibilities

• Handle incoming calls and customer enquiries, taking ownership to ensure a prompt and professional response.
• Process parts orders received over the trade counter, by telephone, online, post and through sales staff.
• Support workshop and field engineers by sourcing and ordering parts and attachments for jobs.
• Identify suitable parts and alternatives using catalogues, price lists and product knowledge.
• Proactively develop sales opportunities, promote additional products and work towards individual and depot sales and profit targets.
• Build strong customer relationships and maintain high levels of customer satisfaction.
• Order, store and monitor parts, ensuring stock levels and records remain accurate.
• Ensure all parts removed from stock are correctly invoiced and recorded.
• Support the service team by preparing overestimates for retail work.
• Deliver parts and attachments to customers using a company van when required.
• Complete administration accurately and on time, following company cash handling, credit control and anti-fraud procedures.
• Operate a forklift safely and maintain high standards of housekeeping and health and safety.

Skills

Parts knowledge

Customer service

Sales awareness

Communication

Interpersonal skills

Organisational skills

Forklift qualification

Driving licence

Teamwork

Tools

Microsoft Word

Excel

Job description

Sammons Recruitment Ltd in East London is seeking an experienced Parts Advisor with a strong customer focus to join a growing Parts Department, supporting customers, workshop engineers and the depot team. This is a varied role combining parts sales, customer service, stock management and technical support.

If you enjoy building customer relationships, identifying the right parts and working towards sales targets, this could be the ideal next step.