Parts Sales Advisor — Customer-Centric Parts Expert

Bennett & Son Ltd.; Ely; On-site; GBP 21,000 - 30,000; Full time

Job summary

Bennett & Son Ltd. in Ely invites applications for a Parts Advisor to join our branch team. You will engage with customers, guide them to the right parts, and contribute to delivering excellent service at every contact.

The role focuses on building strong customer relationships, sharing product knowledge, and collaborating with colleagues to maximise sales opportunities while minimising returns through proactive support.

Qualifications

• Excellent communication and interpersonal skills to build trust quickly.
• Professional, positive, and self-motivated with a results-driven approach.
• Strong commercial awareness and ability to identify business opportunities.
• Committed to delivering the highest level of customer service.

Responsibilities

• Develop and maintain strong relationships with customers.
• Provide expert guidance to customers in selecting parts and products.
• Collaborate with team to ensure exceptional service delivery.
• Maintain up-to-date knowledge of the product range.
• Work with Warehouse Supervisor to minimise returns via better customer support.
• Identify and capitalise on sales opportunities across customer segments and product categories.

Skills

Communication

Interpersonal skills

Self-motivated

Results-driven

Commercial awareness

Customer service

Job description

Bennett & Son Ltd. in Ely invites applications for a Parts Advisor to join our branch team. You will engage with customers, guide them to the right parts, and contribute to delivering excellent service at every contact.

The role focuses on building strong customer relationships, sharing product knowledge, and collaborating with colleagues to maximise sales opportunities while minimising returns through proactive support.