Parts Advisor - Customer-Facing, High-Impact Role

Thurlow Nunn; Norwich; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

31 days annual leave

Pension scheme

Life assurance

Free RAC breakdown cover

Cycle to work purchase scheme

Preferential parts, service and labour

Discounts on new and used vehicles

Aftersales discounts

Health & wellbeing support services

Free refreshments

Employee discount platform

Recruitment Referral Incentive Scheme

Employee Assistance Programme (EAP)

Job summary

Thurlow Nunn in Norwich is seeking a confident Parts Advisor to join our Cromer Road branch. You will select parts from the manufacturer catalogs and issue these parts to Technicians, while also assisting customers with their parts needs.

The role requires excellent customer service, clear communication skills and the ability to work under pressure. Previous experience with Parts Catalogues is helpful, but full training is provided.

Qualifications

• Experience providing exceptional customer service.
• Previous experience of working in Parts within the motor trade is preferable.
• Excellent communication skills both face to face and over the telephone.

Responsibilities

• Select parts from manufacturer catalogs and issue to Technicians.
• Assist customers in-branch with Parts needs.
• Work accurately under pressure and contribute to branch targets.

Skills

Customer service

Parts knowledge

Communication skills

Target-driven

Microsoft Office

Tools

Parts Catalogues

Job description

Thurlow Nunn in Norwich is seeking a confident Parts Advisor to join our Cromer Road branch. You will select parts from the manufacturer catalogs and issue these parts to Technicians, while also assisting customers with their parts needs.

The role requires excellent customer service, clear communication skills and the ability to work under pressure. Previous experience with Parts Catalogues is helpful, but full training is provided.