Parts Advisor — Customer-Centric Role with Career Growth

Scania; Lincoln; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Public holidays increase with service

Pension scheme

Life insurance (4x basic)

Discounts on major retailers

Company performance payments

Job summary

Scania Lincoln is seeking a customer-focused Parts Advisor to join our Lincoln branch. You will be the main contact for parts queries, ensuring timely supply, accurate documentation, and proactive communication with customers and colleagues.

We offer in-house training, a strong benefits package, and career progression opportunities within a global organisation. The role involves shift rotation and occasional Saturdays with overtime.

Qualifications

• Customer-focused, organised and reliable.
• Strong communication with customers and branches.
• Ability to manage stock and supplier liaison.

Responsibilities

• Build and maintain relationships with customers, delivering first-class service and updating them on order progress.
• Liaise with suppliers to order parts in line with needs.
• Assist with delivery/collection of parts and ensure proper packaging and documentation.
• Help control stock levels and perform regular checks.
• Support branch operations to ensure timely parts supply.

Skills

Customer service

Communication

Organisational skills

Job description

Scania Lincoln is seeking a customer-focused Parts Advisor to join our Lincoln branch. You will be the main contact for parts queries, ensuring timely supply, accurate documentation, and proactive communication with customers and colleagues.

We offer in-house training, a strong benefits package, and career progression opportunities within a global organisation. The role involves shift rotation and occasional Saturdays with overtime.