Parts Advisor Apprenticeship

Southeast Motors; Crawley; On-site; GBP 15,000 - 19,000; Full time

Job summary

Jaguar Land Rover offers a retail apprenticeship programme to train a Parts Advisor. The role involves advising customers, processing orders, managing stock, and liaising with staff and service teams to ensure parts availability.

Training will be delivered through virtual and on-site sessions at the JLR Academy, with travel to Leamington Spa for apprenticeship training. The programme emphasizes a long-term career path with earning and progression opportunities upon completion of the 17-month

Responsibilities

• Advising customers on how to solve a problem with their vehicle.
• Taking orders from customers face to face and over the phone.
• Maintaining an ordered stock room and finding parts from stock.
• Raising invoices for parts sold.
• Liaising with other members of staff.
• Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work.

Job description

The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do?

Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include:

• Advising customers on how to solve a problem with their vehicle.
• Taking orders from customers both face to face and over the phone.
• Maintaining an ordered stock room and finding parts from stock.
• Raising invoices for parts sold.
• Liaising with other members of staff.
• Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Customers may include members of the public, service departments of retailers, and garages.

Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location.

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training.

• All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy.

This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way.

On successful completion of the 17-months apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

• Level 2 Retailer Standard

Programme name Level 2 - Retailer JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world's leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world's premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.

We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. We are looking for people who share our passion to join our highly successful retail apprenticeship programme.