Parts Advisor

Hamilton Ross Group; Tarbolton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday 30 days

Pension scheme

Long service awards

Staff discount

Refer a friend bonus

Training support

Job summary

Hamilton Ross Group is seeking a Parts Advisor to keep workshop and retail counter flowing by finding the right parts quickly for customers and colleagues across agricultural, groundcare, construction and landscaping machinery. Tarbolton depot, 39 hours weekly, permanent role.

You will work at the parts counter and across phone and email enquiries, identifying, sourcing and supplying the parts customers need using manufacturer catalogues, internal systems and your product knowledge to turn an

Qualifications

• Experience in a parts, stores, trade counter or similar customer-facing role.
• Strong customer service skills with a professional, straightforward manner.
• Accuracy with orders, paperwork, stock records and payments.
• Confidence with computer systems, including catalogues, order processing and Microsoft Office.
• A full UK driving licence.
• Experience with agricultural, groundcare, construction, landscaping or automotive parts.
• Working knowledge of machinery, equipment and components.
• Experience using a dealer management or stock control system.

Responsibilities

• Serve customers at the parts counter, by phone and by email in a helpful, professional way.
• Identify and source parts using manufacturer catalogues, internal systems and databases.
• Prepare quotations, process orders and take payments accurately.
• Keep the workshop supplied with parts so repairs are not held up.
• Book in deliveries, support stock checks and keep parts records accurate.
• Chase outstanding orders and keep customers and colleagues updated.
• Maintain the parts counter, store and displays to a high standard.
• Build your knowledge of our aftermarket range, products and current promotions.

Skills

Parts knowledge

Customer service

Stock control

Computer systems

Driving licence

Machinery parts experience

Microsoft Office

Tools

Dealer management system

MS Office

Job description

As our Parts Advisor, you'll keep workshop and retail counter flowing by finding the right parts quickly for customers, our workshop and colleagues across agricultural, groundcare, construction and landscaping machinery.

• Depot: Tarbolton, South Ayrshire
• Hours: Monday to Friday, 39 hours per week. Overtime available.
• Reports to: Parts Manager
• Contract: Permanent

Who we are

Hamilton Ross Group is one of the UK's largest machinery dealerships. We have been trading since 1933, we are in our third generation of family ownership, and around 200 people work with us across nine depots in Scotland and the north of England. We represent major brands like Massey Ferguson, Valtra, Fendt, JCB, Wacker Neuson, Kubota, Honda, Stihl and Husqvarna.

The role

You'll work at the parts counter and across phone and email enquiries, identifying, sourcing and supplying the parts customers need. That means using manufacturer catalogues, internal systems and your own product knowledge to turn an enquiry into the correct part, quote or order.

You'll work closely with the service and workshop teams to keep repairs moving, while helping with stock, deliveries and the presentation of the parts department. Accuracy matters: the right part first time saves customers downtime and keeps the whole depot running smoothly.

What you'll be doing

• Serve customers at the parts counter, by phone and by email in a helpful, professional way
• Identify and source parts using manufacturer catalogues, internal systems and databases
• Prepare quotations, process orders and take payments accurately
• Keep the workshop supplied with parts so repairs are not held up
• Book in deliveries, support stock checks and keep parts records accurate
• Chase outstanding orders and keep customers and colleagues updated
• Maintain the parts counter, store and displays to a high standard
• Build your knowledge of our aftermarket range, products and current promotions

What you'll bring

• Experience in a parts, stores, trade counter or similar customer-facing role
• Strong customer service skills with a professional, straightforward manner
• Accuracy with orders, paperwork, stock records and payments
• Confidence with computer systems, including catalogues, order processing and Microsoft Office
• A full UK driving licence
• Experience with agricultural, groundcare, construction, landscaping or automotive parts
• Working knowledge of machinery, equipment and components
• Experience using a dealer management or stock control system

What you'll get

Holiday: 30 days a year including bank holidays. Four are a paid Christmas and New Year shutdown, and the other 26 are yours to choose.

Pension: Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.

Long service: Tax-free awards at 5, 10, 15, 20, 30 and 40 years, plus an extra day's holiday in your tenth and fifteenth years.

Through the year: A tax-free gift at Christmas and again at New Year, and a birthday gift every year once you have been with us two years.

Staff discount: Trade prices on parts, workwear and garden machinery, for you and your household.

Refer a friend: A cash bonus when someone you introduce joins us and stays three months.

Training: Manufacturer training on the brands you work with, and support towards relevant qualifications.

Why people stay

Our average length of service is more than ten years and two of our team members retired after spending more than sixty years each with the business. People come to Hamilton Ross Group and stay, which is why we put real money into training and promote from within wherever we can.

Hamilton Ross Group is an equal opportunities employer. We welcome applications from everyone suitably qualified for the role.

Tax-free gifts at Christmas and New Year, a birthday gift after two years, and long service awards from five years onwards.

Store Discounts

Trade prices on a variety of products we sell, for you and your household.

Company Pension

Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.

Job Security

With over 90 years of trading over 3 generations, our family business is investing for the future.

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We are leading suppliers of Agricultural, Construction, Garden Power, Groundcare and Forestry & Arb machinery and Animal Health products across Central Scotland.