Groundcare Service Advisor

Hamilton Ross Group; Bishopton; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Staff discount

Training

Job summary

Hamilton Ross Group is a busy machinery dealership in Bishopton, dedicated to Groundcare and Workshop services. This role keeps customers informed and coordinates between the workshop and administration to ensure bookings, invoicing and collections run smoothly.

You’ll be a key contact for service customers, book machinery in, update job cards, raise purchase orders, process supplier paperwork and help the team meet deadlines with clear communication and strong organisational skills.

Qualifications

• Experience in administration, service advising or another customer-facing role.
• Strong organisation and the ability to manage several priorities in a busy department.
• Clear, confident communication with customers, colleagues and suppliers.
• Excellent customer service skills, both face to face and over the phone.
• Confident, up-to-date IT skills including email and Microsoft Office.
• Experience in an agricultural, construction, groundcare, automotive or similar service environment.
• Familiarity with dealer management or workshop management systems.
• An understanding of basic mechanical and service terminology.

Responsibilities

• Book machinery in for repair, service and inspection and keep customers updated.
• Allocate jobs to workshop engineers in line with priorities and deadlines.
• Create, process and update job cards from opening through to invoicing.
• Raise purchase orders and process supplier invoices where required.
• Produce customer invoices and take payments accurately.
• Maintain service records and departmental documentation to a high standard.
• Support the service manager with administration, reporting and workshop planning.
• Help deliver the reliable, effective service our customers expect.

Skills

Administration

Customer-facing

Organisation

Communication

IT skills (MS Office)

Workshop systems

Mechanical terminology

Agricultural/groundcare experience

Tools

Microsoft Office

Dealer/workshop management systems

Job description

A busy workshop needs someone who can keep customers informed, engineers organised and the paperwork moving. At Bishopton, you’ll help keep our Groundcare service department running smoothly from the moment a machine is booked in through to invoicing and collection.

• Depot: Bishopton, Renfrewshire
• Hours: Monday to Friday, 40 hours a week with Saturday morning rota.
• Reports to: Groundcare Service Manager
• Contract: Permanent

Who we are

Hamilton Ross Group is one of the UK’s largest machinery dealerships. We have been trading since 1933, we are in our third generation of family ownership, and around 200 people work with us across nine depots in Scotland and the north of England. We represent major brands like Massey Ferguson, Valtra, Fendt, JCB, Wacker Neuson, Kubota, Honda, Stihl and Husqvarna.

The role

You’ll be a key point of contact for service customers, in person and on the phone, making sure machinery is booked in, jobs are recorded accurately and customers know what is happening. You’ll work closely with the Groundcare Service Manager and workshop team to keep priorities clear and jobs moving to deadline.

The administration matters just as much as the customer contact. You’ll manage job cards from opening to invoice, raise purchase orders, process supplier paperwork and maintain service records, helping the department stay accurate, organised and ready for a busy day.

What you’ll be doing

• Book machinery in for repair, service and inspection and keep customers updated
• Allocate jobs to workshop engineers in line with priorities and deadlines
• Create, process and update job cards from opening through to invoicing
• Raise purchase orders and process supplier invoices where required
• Produce customer invoices and take payments accurately
• Maintain service records and departmental documentation to a high standard
• Support the service manager with administration, reporting and workshop planning
• Help deliver the reliable, effective service our customers expect

What you’ll bring

• Experience in administration, service advising or another customer-facing role
• Strong organisation and the ability to manage several priorities in a busy department
• Clear, confident communication with customers, colleagues and suppliers
• Excellent customer service skills, both face to face and over the phone
• Confident, up-to-date IT skills including email and Microsoft Office, with the initiative to work independently and as part of a team
• Experience in an agricultural, construction, groundcare, automotive or similar service environment
• Familiarity with dealer management or workshop management systems
• An understanding of basic mechanical and service terminology

What you’ll get

Holiday: 30 days a year including bank holidays. Four are a paid Christmas and New Year shutdown, and the other 26 are yours to choose.

Pension: Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.

Long service: Tax-free awards at 5, 10, 15, 20, 30 and 40 years, plus an extra day’s holiday in your tenth and fifteenth years.

Through the year: A tax-free gift at Christmas and again at New Year, and a birthday gift every year once you have been with us two years.

Staff discount: Trade prices on parts, workwear and garden machinery, for you and your household.

Refer a friend: A cash bonus when someone you introduce joins us and stays three months.

Training: Manufacturer training on the brands you work with, and support towards relevant qualifications.

Why people stay

Our average length of service is more than ten years and two of our team members retired after spending more than sixty years each with the business. People come to Hamilton Ross Group and stay, which is why we put real money into training and promote from within wherever we can.

Hamilton Ross Group is an equal opportunities employer. We welcome applications from everyone suitably qualified for the role.

Tax-free gifts at Christmas and New Year, a birthday gift after two years, and long service awards from five years onwards.

Store Discounts

Trade prices on a variety of products we sell, for you and your household.

Company Pension

Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.

Job Security

With over 90 years of trading over 3 generations, our family business is investing for the future.

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We are leading suppliers of Agricultural, Construction, Garden Power, Groundcare and Forestry & Arb machinery and Animal Health products across Central Scotland.