Parts & Country Store Assistant

CT Scott Limited; Dundee; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Overtime opportunities

Modern Parts Department and Country**

Job summary

C T Scott Ltd is seeking a Parts & Country Store Assistant to join our team and help with the day-to-day running of our Parts Department and Country Store in Scotland.

Working alongside our Parts Manager and the Service and Sales teams, you will handle customer service, parts identification, stock management and order processing in a busy agricultural parts operation. The role may suit a school leaver and offers potential apprenticeship progression, with Saturday morning shifts on a rota basis.

Qualifications

• Organised and approachable
• Strong customer service mindset
• Willing to learn and develop in a rural/agricultural setting
• Interest in agriculture, machinery, engineering or parts

Responsibilities

• Respond to customer enquiries by phone, email, face to face and online platforms
• Identify, source and recommend parts for customers
• Process collections, dispatches and orders accurately
• Support promotions and telephone sales
• Work with Service and Sales teams to supply parts as required
• Receive, load and unload deliveries, pick/pack stock
• Maintain relationships with customers and assist stock control
• Carry out general admin and presentation of the Country Store

Job description

C T Scott Ltd is looking for a Parts & Country Store Assistant to join our team and help with the day-to-day running of our Parts Department and Country Store.

Working alongside our Parts Manager and the wider Service and Sales teams, this is a varied role covering customer service, parts identification, stock management, order processing and the general operation of a busy agricultural parts department.

The position may suit someone with previous parts, stores, agricultural or retail experience, but we would also be interested in hearing from a motivated school leaver looking to begin a career and potentially progress through an apprenticeship.

The role

Your day-to-day responsibilities will include:

• Responding to customer enquiries by phone, email, face-to-face and through online platforms
• Looking up, identifying and sourcing the correct parts for customers
• Processing customer collections and dispatches quickly and accurately
• Proactively recommending and selling parts based on customer requirements
• Supporting telephone sales and promotional campaigns
• Working closely with the Service and Sales teams to provide the parts they require
• Receiving, loading and unloading deliveries
• Picking, packing and putting away stock
• Building and maintaining good relationships with customers
• Supporting inventory management and stock control
• Processing invoices and carrying out general administrative tasks
• Helping with the day-to-day running and presentation of the Country Store

You will also need to be available to cover depot opening hours, including Saturday morning shifts on a rota basis.

What we are looking for

We are looking for someone who is organised, approachable and willing to learn.

Good communication and customer service skills are important, along with an ability to work accurately in a busy environment. An interest in agriculture, machinery, engineering or parts would be an advantage.

Previous experience is welcome, but it is not essential for the right person. This role may suit a school leaver interested in developing a career within the agricultural machinery industry, with the potential for an apprenticeship.

What we offer

• Overtime opportunities where available
• A modern Parts Department and Country Store
• Training and development
• Experience working with parts from leading agricultural machinery brands
• A varied role with opportunities to develop your product and industry knowledge
• A friendly team within a growing family-run agricultural business

C T Scott is a young, forward-thinking family business operating from depots in Insch and Dundee. We work with farmers and agricultural businesses across Scotland, supplying machinery, parts and practical aftersales support.

In 2023, C T Scott was named Machinery Dealer of the Year at the Scottish Agriculture Awards.