Parts Advisor

TN United Kingdom; Romford; On-site; GBP 28,000 - 33,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Advisor to enhance their prestigious car dealership in Romford. The ideal candidate will excel in customer service, ensuring clients receive the right parts through effective communication and diagnosis. This role requires a proactive approach to managing stock and maintaining relationships with suppliers and manufacturers. Join a dynamic team where your contributions will directly impact the success of the business, and enjoy a rewarding career with uncapped earnings potential.

Qualifications

• Previous experience in a similar role is essential.
• Proven customer service skills are required.

Responsibilities

• Establish customer needs for parts through conversations and recommendations.
• Communicate promotions and deliver exceptional customer service.

Skills

Teamwork

Multi-tasking

Deadline management

Communication skills

Job description

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My client is a prestige car dealership based in Romford currently looking for a new Parts Advisor to join their team.

About the position

The service and expertise provided by our parts team are crucial to the business’s success. Therefore, the successful candidate for our Parts Advisor position will have previous experience in a similar role and proven customer service skills.

A large part of the Parts Advisor position involves:

• Establishing customers’ needs for required parts through conversations, diagnosis, and recommendations as appropriate;
• Communicating relevant promotions and offers to customers;
• Delivering exceptional customer service to external and internal customers;
• Receiving, recording, and allocating parts and consumables from suppliers;
• Reporting any stock damages or losses;
• Assisting with parts stock checks;
• Liaising and maintaining a good working relationship with the manufacturer;
• Being fully conversant with procedures within the parts department;
• Maintaining and updating displays as per manufacturer requirements.

About our requirements

We expect our new Audi Parts Advisor to demonstrate skills that will prove very beneficial, including:

• Teamwork
• Ability to multi-task
• Ability to work to deadlines
• Confident and professional communication skills

Salary and Hours

Basic up to £28,000 and OTE uncapped.

Hours: Monday to Friday 8am to 6pm and alternate Saturdays.