Parts Advisor

Group 1 Automotive; South Benfleet; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Automobilsektor sucht einen Parts Advisor, der eine Schlüsselrolle im Einzelhandelszentrum spielt. In dieser spannenden Position sind Sie verantwortlich für die Bereitstellung herausragender Kundenservices, die Verwaltung von Teilen und die Pflege starker Beziehungen zu Herstellern und Lieferanten. Das Unternehmen bietet ein unterstützendes Umfeld, in dem Sie Ihre Fähigkeiten weiterentwickeln können. Mit attraktiven Vorteilen wie 33 Tagen Urlaub, einem Unternehmensrentenplan und flexiblen Arbeitsoptionen ist dies eine großartige Gelegenheit für alle, die eine Karriere im Automobilbereich anstreben.

Benefits

33 Tage Urlaub

Mitarbeiterrabatte

Pensionsplan

Familienfreundliche Richtlinien

Gesundheitsversorgung 24/7

Freiwilligenarbeitstag

Aktienkaufplan

Training und Entwicklungsmöglichkeiten

Qualifications

• Starke Fähigkeit, Fristen einzuhalten und Aufgaben effektiv zu priorisieren.
• Exzellente Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Beratung der Kunden über die Verfügbarkeit von Teilen und rechtzeitige Informationen.
• Erhalten, Protokollieren und Zuweisen von Teilen und Verbrauchsmaterialien.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zeitmanagement

IT-Kenntnisse

Fähigkeit zur Priorisierung

Education

Führerschein der Klasse B

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Parts Advisor – Audi Southend

Want to be the best you can be? It's what drives us too.

Working in our parts department as a Parts Advisor, you will be a key part of the Retail Centre. You should have excellent communication and organisational skills to deal with customers face to face or over the phone, providing outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. With the right support from us, you’ll be able to progress as high as you aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Provide guidance to customers on the availability of parts, ensuring timely and accurate information
• Receive, log, and accurately allocate parts and consumables from suppliers
• Deliver outstanding customer service to both external and internal customers
• Offer knowledgeable recommendations on suitable parts to meet customer requirements
• Maintain accurate customer records on our systems
• Effectively communicate relevant promotions, offers, and product information to customers
• Ensure full familiarity with all procedures and processes within the parts department
• Build and maintain strong working relationships with the manufacturer and suppliers

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
• Capable of maintaining a methodical and logical approach, particularly during busy periods
• Excellent communication and customer service skills
• Exceptional time management skills and the ability to thrive under pressure
• Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word, and Outlook
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7,000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive, we pride ourselves on our five core values that are incorporated in all we do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These principles guide every member of our team in business functions, customer interactions, community engagement, and team relationships.