Parts Advisor

ACS Automotive; Norwich; In loco; GBP 27.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

OTE £30k–£32k

Overtime paid Saturdays

Training and development

Team environment

Well-established business

Descrizione del lavoro

ACS Automotive in Norwich is seeking a motivated Parts Advisor to join the workshop and retail teams. You will handle parts enquiries, source correct items, manage stock, and assist with invoicing and deliveries.

The role requires knowledge of parts systems, excellent communication and organizational skills, and a proactive attitude. Benefits include a competitive salary of £27,000–£29,000 (OTE £30,000–£32,000), 42.5 hours weekly (Mon–Fri and one Saturday per month, overtime), and ongoing

Competenze

• Experience as a Parts Advisor in motor trade or dealership.
• Strong knowledge of parts systems and processes.
• Excellent communication and customer service skills.
• Good organisational skills with attention to detail.
• Proactive and professional attitude.
• IT literacy with dealer systems experience.

Mansioni

• Handle parts enquiries in person, over the phone and by email.
• Identify, source and supply correct parts for customers and workshop technicians.
• Maintain stock levels, place orders and manage deliveries.
• Ensure parts are billed accurately and efficiently.
• Build relationships with trade and retail customers.
• Keep the parts area clean, tidy and well-organised.
• Assist with stock checks and inventory control.
• Use dealer management systems to process orders and track stock.

Conoscenze

Parts knowledge

Customer service

Communication

Organisation

IT literacy

Proactive attitude

Strumenti

Kerridge

Descrizione del lavoro

Parts Advisor
Location: Norwich
Salary: £27,000 – £29,000 (OTE £30,000 – £32,000, depending on experience)
Hours: 42.5 hours per week, Monday to Friday + 1 Saturday morning per month (paid as overtime)

About the Role: We are currently seeking a motivated and experienced Parts Advisor to join our team based in Norwich. This is a fantastic opportunity for someone with a passion for automotive parts and customer service to play a key role in supporting both the workshop and retail operations.

Key Responsibilities:

• Handling parts enquiries in person, over the phone, and via email
• Identifying, sourcing, and supplying correct parts for customers and workshop technicians
• Maintaining stock levels, placing orders, and managing incoming deliveries
• Ensuring all parts are billed accurately and efficiently
• Building strong relationships with trade and retail customers
• Keeping the parts department clean, tidy, and well-organised
• Assisting with stock checks and inventory control
• Using dealer management systems to process orders and track stock

What We're Looking For:

• Previous experience in a Parts Advisor role within the motor trade (franchise dealership experience desirable)
• Good working knowledge of parts systems and processes
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Ability to work well under pressure and as part of a team
• IT literate – experience with systems such as Kerridge or similar is an advantage
• A proactive and professional attitude

Benefits:

• Competitive basic salary of £27,000 – £29,000 (dependent on experience)
• On-target earnings of £30,000 – £32,000
• Paid overtime for Saturday morning shifts (1 per month)
• Ongoing training and development
• Supportive team environment
• Opportunity to work with a well-established business