Parts Advisor

Marshall Motor Group; Newbury; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Life assurance & pension scheme

Discounts on car servicing, purchase &

Wellbeing support & lifestyle perks

Referral bonuses up to £2,000

25 days' annual leave + bank holidays

Job summary

Marshall Audi Newbury, part of Marshall Motor Group, seeks a proactive Parts Advisor to support workshop operations. You will receive and document parts, maintain stock records, and assist with enquiries, coordinating with service advisors and the sales team to keep jobs on track.

The role emphasizes health & safety, teamwork and delivering a positive customer experience, within a franchised dealer environment and the Marshall network.

Qualifications

• Previous experience as a Parts Advisor, ideally within a franchised dealership.
• Able to follow established processes and work independently or in a team.
• Organised, motivated and prioritises Health & Safety in the workplace.
• Comfortable using iPad or similar software for stock inventory management.
• Committed to delivering a positive experience for customers and colleagues.

Responsibilities

• Receive, unload and accurately record incoming parts and deliveries.
• Store and organise parts with up-to-date inventory records in internal systems.
• Respond to workshop and customer enquiries in person, by phone or email.
• Pick and distribute parts for technicians in coordination with service advisors and sales.

Skills

Parts Advisor experience

Inventory management

Customer service

Tech-savvy (iPad)

Health & Safety minded

Job description

Keep our workshop moving with your parts expertise with one of UK's most respected automotive groups. At Marshall Audi Newbury, we're offering an exciting opportunity for a proactive and well-organised Parts Advisor to join our aftersales team and support seamless workshop operations.

In this role:

• You’ll receive, unload and accurately record all incoming parts and stock deliveries.
• You’ll store and organise parts, maintaining clear, up-to-date inventory records in our internal systems.
• You’ll respond to internal workshop and external customer enquiries in person, by phone and via email, delivering a quick and expert service.
• You’ll pick and distribute parts for technicians, working closely with service advisors and the sales team to keep every job on schedule.

• Someone with previous experience as a Parts Advisor, ideally within a franchised dealership.
• Someone comfortable following established processes and procedures, and working both independently and as part of a team.
• Someone motivated, organised and who prioritises Health & Safety in the workplace.
• Someone tech-savvy and confident using iPad or similar software for inventory management.
• Most importantly, someone who takes pride in delivering a positive experience for every customer and colleague, every time.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career - and our company - forward.

At Marshall Motor Group, we’re proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We’re also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

£33,065 | £38,065 OTE ; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to wellbeing support, exclusive shopping and lifestyle perks.

What will we offer you for your commitment to us?

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees. This includes promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.