Parts Advisor

Jago Consultants; Loughborough; On-site; GBP 24,000 - 34,000; Full time

Job summary

A leading automotive consultancy is seeking a Trade Parts Advisor to join their Retail Centre in Loughborough. You will engage with customers and manage sales, ensuring excellent service and customer retention while overseeing the administration of the parts department. Ideal candidates will exhibit exceptional communication abilities, numerical skills, and a commitment to outstanding customer service, alongside previous experience in a sales-oriented role.

Benefits

Excellent Company Benefits

Qualifications

• Previous experience in a target-driven role is essential.
• Good verbal and numerical reasoning skills are necessary.
• Passion for the product and outstanding customer service are crucial.

Responsibilities

• Attend to walk-in and telephone customers promptly to meet sales targets.
• Manage stock levels and deliveries meticulously in the parts department.
• Maximise sales and maintain customer retention.

Skills

Communication

Organisational Skills

Numerical Reasoning

Customer Service

Sales Skills

Education

Full Clean Driving License

Tools

Kerridge

Excel

Job description

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As a Trade Parts Advisor, you will be a key part of the Retail Centre. You should have excellent communication and organisational skills to deal with customers face-to-face or over the phone.

Main Responsibilities

1. Ensure that walk-in and telephone customers are promptly attended to and meet sales targets.
2. Maintain meticulous administration of the parts department, including checking stock levels and managing deliveries.
3. Deliver an exceptional experience to all customers, internal and external.
4. Maximise sales, maintain customer retention, and overachieve on targets.
5. Demonstrate passion for the product and a commitment to delivering outstanding customer service.

The Ideal Candidate

• Commitment to delivering customer excellence.
• Good verbal and numerical reasoning skills.
• Previous experience in a target-driven role.
• Core computing skills, including web systems, email, and Excel.
• Experience with Kerridge is advantageous.
• A full, clean driving license is essential as the role includes van delivery.

Salary: £24,451.88 + OTE circa £34k + Excellent Company Benefits. 45 hours per week.