Parts Advisor

Jago Consultants; Leicester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the automotive sector is seeking a Trade Parts Advisor to join their Retail Centre. This role involves ensuring exemplary customer service for both walk-in and telephone customers, achieving sales targets, and managing parts department administration. The ideal candidate will possess a clean driving license and core IT skills, alongside a customer-first attitude to maximize customer satisfaction and retention.

Benefits

Excellent Company Benefits

Qualifications

• Experience in a target-driven role required.
• Full, clean driving license is essential.
• Core computing skills including web systems and email.

Responsibilities

• Ensure prompt customer service for walk-in and telephone inquiries.
• Administer parts department including stock checking.
• Maximize sales and maintain customer retention.

Skills

Communication

Organizational Skills

Customer Service

Numerical Reasoning

IT Skills

Tools

Kerridge

Excel

Job description

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As a Trade Parts Advisor you will be a key part of the Retail Centre. As a Trade Parts Advisor you will have excellent communication and organisational skills in order to deal with customers face to face or over the phone.

Main Responsibilities

A Parts Advisor will need to ensure that walk in and telephone customers are promptly dealt with, and deliver on sales targets. They are meticulous with the administration of the parts department, check stock levels and deliveries. As a Parts Advisor you will always delivering an incredible experience to all, whether internal or external customers.

Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

The Ideal Candidate

To be a success in this role, you will have:

• Commitment to delivering customer excellence
• A good standard of verbal and numerical reasoning
• Previous experience in a target driven role
• Core skills in computing are essential, including web systems, email and use of excel
• Experience with Kerridge an advantage
• A full, clean driving license is essential as the role includes van delivery

Salary £24,451.88 + OTE circa £30k + Excellent Company Benefits