Parts Advisor

Endeavour Automotive Limited; Letchworth; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Life Insurance

Job summary

Endeavour Automotive Limited is seeking a proactive Parts Advisor to manage the workshop counter and service trade customers. You will be responsible for stock control, bin allocation, and handling exchanged parts while maintaining a high level of accurate stock records.

You will also drive sales targets and strive to deliver an outstanding customer experience to both internal and external customers across our UK dealerships.

Qualifications

• Excellent communication and organisational skills for face-to-face and phone interactions.
• Ability to work under pressure and deliver on sales targets.
• Enthusiastic about customer-first service and team collaboration.

Responsibilities

• Look after the workshop counter and trade customers
• Maintain stock levels and oversee parts into the department
• Allocate parts to correct bins and process exchanges/unwanted parts
• Deliver on sales targets while providing an incredible customer experience

Skills

Customer service

Sales skills

Team player

Computer literacy

Job description

At Endeavour Automotive, our vision is to develop our business to one that we can all be proud of and we can only achieve this by attracting and developing the very best talent and delivering outstanding customer service. We put a lot of time and effort into finding and nurturing the very best candidates for every job; recognising and rewarding achievements of our team members and supporting their personal development.

We are one of the UK’s fastest growing dealer groups representing the Volvo, Hyundai, LEVC, Alpine, Omoda, Jaecoo, Polestar and Lotus brands across dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently looking for an engaging and highly motivated Parts Advisor to join our team.

What you’ll do:

The Parts Advisor’s main role is to look after the workshop counter and trade customers although you will be involved in all areas of the Parts Department’s roles i.e. responsibility for overseeing all parts into the Department, allocating parts to correct bins and sending back exchanged/unwanted parts accordingly. You will also have responsibility for maintaining stock levels.

As a person, you should be able to work under pressure, be a team player and be computer literate.

You should have excellent communication and organisational skills in order to deal with customers face to face or over the phone. The role will need you to ensure that walk in and telephone customers are always promptly dealt with and you will need to deliver on sales targets. As a Parts Advisor you will aim always to deliver an incredible experience to all, whether internal or external customers.

Alongside your “customer first” attitude, you will aim to maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering the best customer service should be evident in everything you do.

We are looking for someone who is enthusiastic about their work, passionate about the Volvo brand and who wants to be part of a dynamic team!

Note to Agencies: We are not accepting applications or CVs submitted via Recruitment Agencies for this role.

Ref: PAL2308

Closing Date 31/08/2026

Benefits Life Insurance

Salary £12.71 p.hour

Endeavour Automotive Limited is authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit activity (Limited Permissions) (Firm Reference Number 841360) and is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for insurance distribution activity (Firm Reference Number 528881)

Affiliations

Endeavour Automotive Group are proud members of the following organisations:

Eva the Virtual Assistant Endeavour Automotive