Senior Service Advisor

Endeavour Automotive Limited; Romford; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Life Assurance

Employee Referral Scheme

Job summary

Endeavour Automotive Limited, Volvo Romford, London Road Garage, Eastern Avenue, West Romford, RM5 3AD, United Kingdom, is seeking a Senior Service Advisor to join the team. You will manage customer enquiries by telephone and in person, converting them into firm bookings, and help maximise service sales and profitability.

The successful candidate will be a team player and a leader, capable of guiding workshop workflow, delivering outstanding customer service, and maintaining high standards under

Qualifications

• At least 2 years’ experience within the automotive industry.
• Excellent communication skills at all levels and an outstanding customer experience.

Responsibilities

• Manage all customer enquiries by telephone and in person and convert them into firm bookings.
• Lead the workshop workflow and maintain high customer service standards under pressure.
• Drive service sales and profitability by selling core, value-added, and incremental products.

Skills

Communication skills

Leadership

Customer service

Job description

Job Location: Volvo Romford, London Road Garage, Eastern Avenue, West Romford, RM5 3AD, United Kingdom

• Life Assurance
• Employee Referral Scheme

Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, Alpine, Omodo, Jaecoo and Polestar across dealerships in London, Buckinghamshire, Hertfordshire, and Essex. We are currently seeking out a highly motivated Senior Service Advisor to join our team in Volvo Romford.

What you will do:

Our Service Advisors manage all customer enquiries by telephone and in person and successfully convert these into firm bookings. The role aims to maximise service sales and profitability through selling core, value-added and incremental products. We pride ourselves in providing an exceptional customer service experience and this role is central to delivering that; delivering the highest levels of customer service to ensure customer loyalty and repeat custom.

Who you are:

The Senior Service Advisor we are looking for will be a team player but also a leader, who thrives in a customer centric, creative, and a results’ driven environment.

You will be solely responsible for managing the workflow through the Workshop. You will lead by example with consistent high standards towards customer service whilst maintaining composure in challenging situations. You will also be logical, methodical, and innovative in their approach whilst using your energy and charisma to maintain a trusting and productive environment.

To be successful in this role you will have a great eagerness to learn and passion for the Volvo brand, their dedication to design, and their commitment to performance. For this role you must have the following:

• At least 2 years’ experience within the automotive industry
• Excellent communication skills at all levels and an excellent understanding of how to deliver an outstanding customer experience.

Ref: SSAROM

Closing Date 31/08/2026

Working Hours

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Endeavour Automotive Limited is authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit activity (Limited Permissions) (Firm Reference Number 841360) and is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for insurance distribution activity (Firm Reference Number 528881)

Affiliations

Endeavour Automotive Group are proud members of the following organisations: