Parts Advisor

Alliance Automotive Group; Hereford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading distributor of vehicle parts, Alliance Automotive Group is seeking a Parts Advisor for their Hereford branch. In this role, you will engage with customers, manage orders, and drive sales. The company offers a global career opportunity, complete with training and the potential for a performance-based bonus.

Benefits

Exclusive discounts and cashback from major retailers

Opportunities for career progression and tailored training

Free pension advice

Access to health and financial tools

Potential for performance-based bonus

Qualifications

• Punctual, organized, and efficient.
• Proactive and enthusiastic in customer interactions.
• Empathy toward customers.

Responsibilities

• Taking orders over the telephone and upselling.
• Making outbound calls to raise customer awareness.
• Building long-term relationships with local customers.

Skills

Professional communication

Customer engagement

Organizational skills

Proactivity

Job description

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Alliance Automotive Group is a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain, and Portugal. We service independent repairers, body shops, auto centres, fast fit companies, and end consumers through a network of logistics platforms and local distributors, including our subsidiaries and independent affiliates. Alliance Automotive Group is also proud to be the home of the NAPA Racing UK British Touring car team.

We are currently looking for a Parts Advisor to join our team.

As a Parts Advisor, you will be involved in all areas of the branch's operations, with a focus on maintaining and expanding the local customer base.

Responsibilities will include but not be limited to:

• Taking orders over the telephone and upselling to increase invoice value.
• Making outbound calls to raise customer awareness and achieve higher sales.
• Building long-term relationships with local customers.
• Promoting offers, discounts, and customer competitions.
• Minimizing credits and returns by ensuring correct parts are ordered and sent the first time.

To be successful in this role, you will need to:

• Be punctual, organized, and efficient, meeting deadlines.
• Be proactive and enthusiastic when engaging with customers.
• Demonstrate empathy towards customers.
• Possess professional communication skills and maintain a high standard of professionalism.

In return, we offer:

• The opportunity to join a global market leader and brand.
• Exclusive discounts and cashback from major retailers and grocers via the AAG Benefits App, including Tesco, Boots, and Just Eat.
• Opportunities for career progression and tailored training.
• Free pension advice from our standard pension provider.
• Access to health, wellbeing, and financial tools.
• The potential to earn a performance-based bonus, paid monthly.