Parts Advisor

Alliance Automotive Group; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive parts distributor in the UK is seeking a motivated Parts Advisor to enhance local customer engagement and sales at the branch. This role involves taking orders, upselling, and promoting offers. In return, the company provides career progression opportunities, discounts, and a performance-based bonus.

Benefits

Exclusive discounts and cashback from major retailers

Opportunities for career progression and bespoke training

Free pension advice from provider

Access to health, wellbeing, and financial tools

Performance-based bonus potential

Qualifications

• Punctual, organized, and efficient in meeting deadlines.
• Proactive and enthusiastic when engaging with customers.
• Empathetic towards customers.
• Professional with excellent communication skills.

Responsibilities

• Taking orders over the telephone and upselling to increase invoice value.
• Making outbound calls to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.

Skills

Punctuality

Organization

Efficiency

Communication

Proactivity

Empathy

Job description

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Alliance Automotive Group is a leading distributor of light and commercial vehicle parts to the independent aftermarket in the UK, Ireland, France, Germany, Poland, Netherlands, Spain, and Portugal. We service independent repairers, body shops, auto centres, fast fit companies, and end consumers through a network of logistics platforms and local distributors, including our own subsidiaries and independent affiliates. Alliance Automotive Group is proud to be the home of the NAPA Racing UK British Touring car team.

We are currently looking for a Parts Advisor to join our team.

As a Parts Advisor, you will be involved in all areas of the branch operations, with a focus on maintaining and expanding the local customer base.

Responsibilities will include but are not limited to:

• Taking orders over the telephone and upselling to increase invoice value.
• Making outbound calls to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promoting offers, discounts, and customer competitions.
• Limiting credits and returns by ordering and sending the right parts the first time.

To be successful in this role, you will need to be:

• Punctual, organized, and efficient in meeting deadlines.
• Proactive and enthusiastic when engaging with customers.
• Empathetic towards customers.
• Professional with excellent communication skills.

In return, we offer:

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from major retailers and grocers via the AAG Benefits App, including Tesco, Boots, and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Access to health, wellbeing, and financial tools.
• The potential to earn a performance-based bonus, paid monthly.